Terresha Moore

• Assist customers with their needs that pertain to their account
• Answer questions for a customer regarding their account after properly verifying them
• Dispute unauthorized transactions
• Assist with ordering a new credit/debit card if they are lost or damaged
• Take payments on a credit card account
• Other credit card maintenances such as changing an address or correcting information
• Helping customers avoid risks of getting their accounts or account information compromised
• Explaining how certain promos work and how they can be beneficial
• Explaining how to avoid getting fees or interest on the account

When I first came to Huntington I was apart of the customer solutions center helping customers with their personal checking and savings accounts. After a few months I ended up moving on to the credit card department where I’m currently a credit card specialist. I do credit card maintenance such as making payments for customers, disputing unauthorized charges and answering any questions they may have regarding their account after properly verifying them. I’ve had the best time and my experience is has been so pleasant. My coworkers and leadership are so encouraging and supportive, they make it fun to be at work even through the more challenging moments but we get through it as a team.

I checked in guests, in and out of rooms, made reservations via phone and in person, and fulfilled the needs of guests.

• Updated daily log book with information about visitors entering the premises.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Coordinated with vendors for repairs and maintenance of office equipment.
• Greeted visitors and provided them with assistance.
• Verified visitors' identification cards before allowing access to the building.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

I started as a guest host on The Get Down Or Lay Down radio show, produced by The Streetz Radio in Southfield, in the late summer of 2021. I eventually became a permanent part of the team.

• Organized guests, topics, and themes for each show.
• Maintained current knowledge of FCC regulations regarding advertising and broadcasting laws.
• Researched news stories related to entertainment industry topics for discussion on air.
• Interacted with listeners through social media platforms.
• Interviewed show guests about lives, work or topics of current interest.

I fulfilled customers requests with getting either gas or electrical service to their home or business via phone or email. I made outbound calls and took incoming calls. I would fill out the report and sent it to the person responsible for that job. Unfortunately, I was laid off due to the Coronavirus Pandemic.

I joined The Dwalk Show as their new cohost in the early spring of 2021. It was a Detroit-based station at WNUC 96.7FM, and we aired the show in downtown Flint at The Ferris Wheel Building. We interviewed new and up-and-coming artists and closing brands from the Midwest. We moved on to produce events, such as a mixer, where business owners and entrepreneurs from all over Michigan came to showcase their products and network, as well as a family fun day with vendors, music, and activities for everybody to enjoy.

• Promoted the podcast through social media channels to increase awareness of the show among target audiences.
• Developed a podcast format to ensure consistency in content production.
• Solicited feedback from listeners to improve future episodes of the podcast series.
• Conducted pre-interview research and prepared questions for guests.
• Researched potential guests who could bring value to the show based on their expertise or experience.
• Maintained an archive of all past episodes in order to develop ideas for future content creation.
• Helped increase active listener audience by posting updates on station's social media pages.
• Interviewed show guests about lives, work or topics of current interest.

I am currently one of the co-hosts of The All Purpose Podcast, which was started in March of 2024. We interview artists, comedians, authors, poets, and producers, as well as discuss current events in world news and pop culture. We also coordinate and produce events, where we all take part in the production behind the scenes, and I serve as the host.

• Researched potential guests who could bring value to the show based on their expertise or experience.
• Promoted the podcast through social media channels to increase awareness of the show among target audiences.
• Conducted pre-interview research and prepared questions for guests.
• Monitored industry trends and identified potential topics for upcoming episodes.
• Maintained an archive of all past episodes in order to develop ideas for future content creation.
• Developed a podcast format to ensure consistency in content production.
• Published new episodes on designated platforms such as iTunes, Spotify, YouTube.
• Researched and studied background information to prepare for programs or interviews.
• Read news flashes to inform audiences of important events.
• Interviewed show guests about lives, work or topics of current interest.
• Answered phone calls from listeners to request songs or talk about current topics.
• Helped increase active listener audience by posting updates on station's social media pages.
• Researched story background information to provide complete and accurate information.