Noah Sanchez
San Antonio
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Credit Card Specialist
Goldman Sachs & Co
11.2024 - Current
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Analyzed customer feedback data to identify areas for improvement, implementing changes as needed to enhance the overall client experience.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Recommended products and services to meet customers' credit card and banking needs.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Implemented effective risk management strategies that minimized losses due to chargebacks, fraud, or delinquency while preserving customer goodwill.
- Reduced fraudulent transactions by implementing advanced monitoring systems and timely alerts to customers.
- Managed a portfolio of high-value accounts, maintaining strong relationships with key stakeholders to ensure continued growth and profitability.
- Investigated and resolved customer disputes related to credit decisions.
- Negotiated payment plans and loan terms with delinquent customers.
Customer Service Representative
Wallgreens
08.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Cleaning Technician
Supreme Purveyors
10.2020 - 01.2021
- Delivered quality customer service to address urgent needs and cleaning requests.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Cashier
McDonald's
09.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
Associate Of Arts - Arts And Entertainment Management
San Antonio College
San Antonio, TXHigh School Diploma -
Burbank High School
San Antonio, TX06.2018
Skills
- Product Knowledge
- Scheduling
- Professional Telephone Demeanor
- Technical Support
- Critical Thinking
- Product and Service Solutions
- Customer Relations
- Order Fulfillment
- Active Listening
- Office Equipment Proficiency
- Conflict Resolution
- Microsoft Outlook
- Microsoft Excel
- Multi-Line Phone Talent
- Quality Control
- Computer Proficiency
- Staff Education and Training
- Service Upselling
- Microsoft PowerPoint
- Shipping Procedures Understanding
- Warehousing Functions
- Stock Management
- Telephone Etiquette
- Stress Management
- Data Entry
- Critical thinking
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Payment processing
- Transaction monitoring
- Dispute resolution
- Fraud investigation
- Debt management
- Application status reviews
- Card activation
- Banking systems proficiency
- Multitasking
- Excellent communication
- Organizational skills
- Verbal and written communication
- Loan servicing
- High risk account reviews
Digital arts, and programing
I have a passion for programming in c++ on my spare time, I have a few pieces but keep striving to improve my skills in digital arts. The programs I have experience in is Adobe After Effects, Blender and Adobe Premiere. I enjoy the challenge in the media so it allows me to improve in other fields.
Timeline
Credit Card Specialist
Goldman Sachs & Co
11.2024 - Current
Customer Service Representative
Wallgreens
08.2021 - 08.2023
Cleaning Technician
Supreme Purveyors
10.2020 - 01.2021
Cashier
McDonald's
09.2018 - 02.2019
High School Diploma -
Burbank High School
Associate Of Arts - Arts And Entertainment Management
San Antonio College
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