Overview
Work History
Education
Skills
Timeline
Generic

Kiana Waldrop

Birmingham,AL

Overview

7
7
years of professional experience

Work History

Remote Credit Agent

Alorica- Eversource
Windsor, CT
03.2024 - 09.2024
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting..

Front Desk Receptionist- Temporary Assignment

Express Employment Professionals
Hoover, AL
08.2021 - 12.2021
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Completed basic bookkeeping and document filing.
  • Maintained business office inventory and equipment by checking stock for needed supplies.

Dispatcher/ Customer Service-Temporary

Express Employment Professionals-Republic Services
Birmingham, AL
01.2021 - 08.2021
  • Created schedules and dispatched drivers to various sites.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Maintained vehicle logs, records of cargo or billing statements in accordance with regulations.
  • Maintained, diagnosed and troubleshoot trucking issues that arose while in field.

Seasonal Lifeguard

Birmingham Park And Recreation
Birmingham, AL
05.2019 - 08.2019
  • Watched over swimmers to respond quickly to distress situations.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Maintained neat and clean pool area and clean water.
  • Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.

Bay Host/Event Ambassador

TopGolf
Birmingham, AL
11.2017 - 05.2019
  • Greeted guests to promote positive, memorable experiences.
  • Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Tracked payments, balances and registrations for various events.

Education

High School Diploma -

Pinson Valley High School
Pinson, AL
05.2013

Skills

  • Customer Service
  • Data Entry
  • Microsoft Excel
  • Clerical Support
  • Critical Thinking
  • Multi-Task Management
  • Technologically Savvy
  • Multi-Line Telephone Skills

Timeline

Remote Credit Agent

Alorica- Eversource
03.2024 - 09.2024

Front Desk Receptionist- Temporary Assignment

Express Employment Professionals
08.2021 - 12.2021

Dispatcher/ Customer Service-Temporary

Express Employment Professionals-Republic Services
01.2021 - 08.2021

Seasonal Lifeguard

Birmingham Park And Recreation
05.2019 - 08.2019

Bay Host/Event Ambassador

TopGolf
11.2017 - 05.2019

High School Diploma -

Pinson Valley High School

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Kiana Waldrop