Kiana Waldrop
Birmingham,AL
Overview
7
7
years of professional experience
Work History
Remote Credit Agent
Alorica- Eversource
Windsor, CT
03.2024 - 09.2024
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Utilized computer systems for tracking, information gathering and and or troubleshooting..
Front Desk Receptionist- Temporary Assignment
Express Employment Professionals
Hoover, AL
08.2021 - 12.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled appointments and maintained and updated appointment calendars.
- Completed basic bookkeeping and document filing.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Dispatcher/ Customer Service-Temporary
Express Employment Professionals-Republic Services
Birmingham, AL
01.2021 - 08.2021
- Created schedules and dispatched drivers to various sites.
- Worked with routing specialists, route managers and service department to optimize routes.
- Relayed work orders, messages or information using telephones or two-way radios.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
Seasonal Lifeguard
Birmingham Park And Recreation
Birmingham, AL
05.2019 - 08.2019
- Watched over swimmers to respond quickly to distress situations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Maintained neat and clean pool area and clean water.
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
Bay Host/Event Ambassador
TopGolf
Birmingham, AL
11.2017 - 05.2019
- Greeted guests to promote positive, memorable experiences.
- Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
- Operated POS terminals to input orders, split bills and calculate totals.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Tracked payments, balances and registrations for various events.
Education
High School Diploma -
Pinson Valley High School
Pinson, AL05.2013
Skills
- Customer Service
- Data Entry
- Microsoft Excel
- Clerical Support
- Critical Thinking
- Multi-Task Management
- Technologically Savvy
- Multi-Line Telephone Skills
Timeline
Remote Credit Agent
Alorica- Eversource
03.2024 - 09.2024
Front Desk Receptionist- Temporary Assignment
Express Employment Professionals
08.2021 - 12.2021
Dispatcher/ Customer Service-Temporary
Express Employment Professionals-Republic Services
01.2021 - 08.2021
Seasonal Lifeguard
Birmingham Park And Recreation
05.2019 - 08.2019
Bay Host/Event Ambassador
TopGolf
11.2017 - 05.2019
High School Diploma -
Pinson Valley High School
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