Detail-oriented sales operations and administrative professional with 3 years of experience managing high-touch client accounts, technical design appointments, and complex schedules. Brings a strong foundation in spatial project support, inventory workflows, and over 10 years of exceptional customer service. Exceptionally skilled at bridging the gap between back-end administrative organization and front-facing consultative sales to deliver seamless support to designers and industry professionals.
1
Certification
10
years of professional experience
Work History
Kitchen & Bath Sales
1 Year 5 Months
IKEA | Schaumburg, IL | 05.2025 - Current
Executed 90-minute appointments to create 3D kitchen renderings, followed up with sales quotes and provided client support.
Managed administrative workflows to balance multiple clients on sales floor and in person.
Skilled at working independently and collaboratively in a team environment.
Catering Sales Coordinator
1 Year 4 Months
Soul & Smoke | Evanston, IL | 01.2024 - 05.2025
Collaborated with customers to create customized catering menus for food trucks and events, enhancing client satisfaction.
Coordinated administrative tasks, including calendar updates and call routing, to streamline office operations.
Executed money-handling procedures to ensure secure and accurate financial transactions.
House Manager /Family Nanny
1 Year 4 Months
Private Residence | Oak Park, IL | 09.2022 - 01.2024
Coordinated scheduling and management of household activities, optimizing calendars, meal planning, appointments, and after-school activities.
Managed household maintenance and repairs, effectively liaising with and scheduling local service providers.
Oversaw daily household operations ensuring efficiency and organization.
Personal Advisor
2 Years 9 Months
Sanctuary, Inc. | Chicago, IL | 03.2021 - 12.2023
Guided clients through career path exploration, relationship dynamics, and personal development.
Assisted clients in real-time through high-volume live-chat platform, ensuring thorough and prompt responses to inquiries.
Retail Sales Associate
5 Years 1 Month
Dave's Down to Earth Rock Shop and Prehistoric Life Museum | Evanston, IL | 06.2016 - 07.2021
Developed creative and engaging social media content showcasing the store's unique collections.
Cultivated expertise in identifying unique rocks, gems, and artifacts to help curate one-of-a-kind inventory that attracted collectors and enthusiasts.
Maintained organized merchandise displays to attract customer attention and drive sales.
Education
No Degree - Sign Language Interpretation
Columbia College Chicago | Chicago, IL | 01-2011
(Incomplete degree)
Study Abroad: Italy, The Art of Travel
High School Diploma
Evanston Township High School | Evanston, IL | 01-2009
Skills
Sales
Customer service
Sales reporting
CRM Software (Salesforce)
Inventory management
Google Workspace tools
Microsoft Office Suite
Calendar management
Attention to detail
Time management
Organization
Teamwork and independent work
Communication (written and verbal)
Interpersonal skills
Certification
BASSET Certified January 2024 to January 2027, CPR & AED Certified April 2025 to April 2027
Timeline
Kitchen & Bath Sales
IKEA
05.2025 - Current
Catering Sales Coordinator
Soul & Smoke
01.2024 - 05.2025
House Manager /Family Nanny
Private Residence
09.2022 - 01.2024
Personal Advisor
Sanctuary, Inc.
03.2021 - 12.2023
Retail Sales Associate
Dave's Down to Earth Rock Shop and Prehistoric Life Museum
Kitchen and Bath Designer at CUSTOM CABINETRY & COUNTERTOPS BY GRANITE WORLDKitchen and Bath Designer at CUSTOM CABINETRY & COUNTERTOPS BY GRANITE WORLD