Summary
Overview
Work History
Education
Skills
Certification
Interests
References
Timeline

Chloe Whaley

Dollar General
Autryville,NC
1
Certification
3
years of professional experience

I am compassionate, outgoing, patient, and a reliable professional with strong experience providing support, building meaningful relationships, and assisting individuals from diverse backgrounds. I demonstrate exceptional empathy, active listening, and interpersonal skills while creating a safe, respectful, and positive environment for others. I am skilled in hands-on caregiving, client advocacy, problem-solving, conflict resolution, and effective verbal and written communication. I display the ability to remain calm under pressure, manage multiple responsibilities, adapt to changing situations, and collaborate effectively with team members. I am experienced in providing personalized support, addressing concerns with patience and understanding, maintaining safety standards, and promoting dignity, independence, and well-being. Dedicated to making a positive impact through compassion, attentiveness, reliability, and a strong commitment to helping others achieve their goals and improve their quality of life.

Work History

Lead Sales Associate

1 Year 5 Months
Dollar General | 01.2025 - Current
  • Managed key holder responsibilities, including opening and closing store and setting alarms to ensure security and safety.
  • Provided customer service through cashiering, merchandising, and restocking shelves to enhance shopping experience.
  • Assisted customers with product selection and resolving concerns in a respectful, empathetic and helpful way.
  • Executed daily banking duties, handling deposits and withdrawals from registers to maintain accurate financial records.
  • Identified appropriate solutions to minimize issues and solve any problems or concerns.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Assisted in hiring and training new employees, which promotes a friendly and collaborative team atmosphere.
  • Improved team morale and efficiency through effective delegation and clear communication.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Waitress

6 Months
Hall's Grill | 05.2023 - 11.2023
  • Greeted customers kindly and warmly, enhancing their dining experience by guiding them through menu options.
  • Delivered food and beverages promptly to tables.
  • Maintained cleanliness of tables and dining spaces, contributing to a welcoming atmosphere throughout shifts.
  • Addressed customer complaints and concerns promptly, ensuring satisfaction and repeat business.
  • Collaborated with kitchen staff to ensure timely order preparation.
  • Informed customers about daily specials during service.
  • Assisted with setting up dining areas before service hours.
  • Provided exceptional customer service while managing multiple tables in a fast-paced environment.
  • Remained calm, kind and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed patience, kindness, empathy, compassion and listened to customers.

Education

Associate of Arts - Psychology

Sampson Community College | Clinton, NC | 05-2027
  • SEF-3001-36587: HeartSaver K-12, [Fall 2023]
  • Participated in [Psychology Club], [Fall, 2025] [Spring, 2026]
  • PSY-150 Class, General Psychology, [Fall 2025]
  • COM-120 Class, Intro Interpersonal Com, [Fall 2025]
  • PSY-241 Class, Developmental Psych, [Spring 2026]
  • Ped-120 Class, Walking for Fitness, [Spring 2026]
  • SPA-111 Class, Elementary Spanish I, [Spring 2026]
  • [Sampson Promise Scholarship] Sampson Community College

High School Diploma

Lakewood High School | Salemburg, NC | 05-2025
  • Professional Development: Honors Early Childhood Education Internship (2023)
  • Child Development class
  • Honors Counseling & Mental Health I & II
  • Honors English I, II, III, & IV
  • Honors Animal Science I
  • Honors Horticulture I & II
  • Honors Food and Nutrition I & II
  • Spanish I & II
  • Honors Econ & Personal Finance
  • Business Essentials
  • Business Management I
  • [Sampson Promise Scholarship]
  • [Science Club] Grades 9, 10, 11 & 12
  • Extracurricular Activities: [Special Education Classroom Volunteer]
  • Awarded [Perfect Attendance]
  • National Honors Society Member
  • [3.75] GPA
  • [Psychology Club Member] Sampson Community College
  • Adobe Certified Professional (Graphic Design & Illustration Using Adobe Illustrator).
  • Microsoft Word & Powerpoint Certified
  • Cpr Certified

Skills

Empathy and Patience
Hands-On Caregiving
Compassion
Team collaboration
Client support
Relationship building
Problem-solving
Conflict resolution
Multitasking and Organization
Reliability
Effective communication
Interpersonal skills
First aid and safety
Adaptability and flexibility

Certification

  • CPR Certification [2023]
  • Microsoft Word & PowerPoint Certified [2024]
  • Adobe Certified Professional (Graphic Design & Illustration Using Adobe Illustrator) [December 3, 2024]

Interests

Knitting and Crocheting
Enjoy participating in going to the gym for overall physical and mental well-being.
I enjoy helping others and giving back to the community.
DIY and Home Improvement
Outdoor Recreation
Volunteering
Avid Reader
Music
I participate in various sports activities for physical activity
camaraderie
and personal growth.
Personal Development and Self-Improvement

References

References available upon request.

Timeline

Lead Sales Associate

Dollar General
01.2025 - CurrentRead More

Waitress

Hall's Grill
05.2023 - 11.2023Read More

Sampson Community College

Associate of Arts from Psychology
Read More

Lakewood High School

High School Diploma
Read More
Chloe Whaley