Chloe Wilson
Gladstone
Summary
Detail-oriented professional with over five years in veterinary specialty practices, demonstrating strong clinical knowledge and administrative precision. Proficient in medical terminology and health information systems, ensuring compliance and accuracy in clinical data. Experienced in maintaining electronic health records and managing insurance verification, providing efficient support in fast-paced environments. Recognized for exceptional organizational skills and commitment to patient care excellence.
Overview
5
5
years of professional experience
Work History
Internal Medicine Veterinary Assistant
Bridgetown Veterinary Emergency and Referral
Beaverton
07.2024 - Current
- Schedule, reschedule, and confirm patient appointments via EHR/calendar systems
- Coordinate referrals, prior authorizations, and specialist consultations
- Collect, enter, and organize patient intake data, medical histories, lab results, prescriptions, and insurance information
- Facilitate virtual patient visits and telehealth coordination
- Prepare and assist in endoscopic procedures
Office Administrative Assistant & CSR
US Surrogacy
01.2023 - 12.2024
- Managed patient scheduling, appointment reminders, and calendar coordination between multiple colleagues
- Maintained and updated patient records, ensured data accuracy and HIPAA compliance
- Handled patient communications via email and phone; triaged urgent inquiries
- Performed administrative duties including data entry, mailings, reports, and supply coordination
- Track billing issues and patient concerns
- Managed high-volume inbound and outbound calls to coordinate patient visits, follow-ups, and procedures
Imaging Veterinary Assistant
VCA Northwest Veterinary Specialists
Clackamas
10.2021 - 05.2023
- Triage and admit both in- and out-patients for specialty care
- Assist with diagnostic imaging; radiographs, ultrasounds, CT scans, as well as endoscopy support
- Maintain accurate medical and treatment records in EMR, including lab results and care notes
- Relay clear, compassionate information to pet guardians on diagnostics, treatment plans, follow-up care, and home protocols
- Assist with estimates, prepare invoices, collect payments, process insurance transactions, and help reconcile daily financial records
- Support billing specialists in auditing charges, verifying account status, and managing outstanding balances
- Provided compassionate, patient-centered service while scheduling appointments, tests, and procedures
Urgent Care Lead & CSR
VCA Loomis Basin
07.2020 - 10.2021
- Collect patient histories and vital signs, perform triage, and assist in physical exams for medically complex cases
- Assist with point-of-care testing (e.g. rapid labs, EKGs, vaccine administration) and maintain quality control logs
- Act as liaison between providers, administrative leadership, and clinical teams to streamline operations
- Resolve patient complaints confidentially and escalate clinical issues or barriers to providers or leadership
- Coordinated provider calendars and optimized appointment slots to reduce patient wait times and maximize clinic capacity
Education
Professional Medical Coding Program -
Portland Community College
Portland, OR08-2026
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT06.2026
Associates of Science - General Studies
Brigham Young University-Idaho
Rexburg, Idaho12.2018
Skills
- Customer service
- Appointment scheduling
- Health information management
- Electronic health records
- Data entry accuracy
- Clinical communication
Timeline
Internal Medicine Veterinary Assistant
Bridgetown Veterinary Emergency and Referral
07.2024 - Current
Office Administrative Assistant & CSR
US Surrogacy
01.2023 - 12.2024
Imaging Veterinary Assistant
VCA Northwest Veterinary Specialists
10.2021 - 05.2023
Urgent Care Lead & CSR
VCA Loomis Basin
07.2020 - 10.2021
Professional Medical Coding Program -
Portland Community College
Bachelor of Science - Health Information Management
Western Governors University
Associates of Science - General Studies
Brigham Young University-Idaho
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