CHLOE ZAGARELLA
Private Household
Newburgh,NY
8
years of professional experience
Detail-oriented professional with experience in customer service and care delivery. Known for fostering strong relationships through effective communication and teamwork. Ready to leverage skills in problem-solving and adaptability to enhance client satisfaction and support team goals.
Work History
Elderly Caregiver
2 Years 2 Months- Provided daily personal care, including bathing, grooming, dressing, and mobility assistance.
- Assisted patient with daily living activities, ensuring comfort and safety.
- Ensured optimal hygiene by maintaining a clean and organized living environment.
- Monitored medication schedules and reminded client of prescribed dosages.
- Prepared nutritious meals and followed dietary restrictions and preferences.
- Fostered emotional wellbeing and reduced isolation through consistent companionship.
- Responded swiftly to changing client needs and preferences to enhance care delivery.
Customer Service Representative
1 Year 5 Months- Resolved customer inquiries via phone, email, and chat support, ensuring timely assistance and positive customer experiences.
- Resolved billing, service, and account inquiries using CRM documentation and call-handling procedures.
- Educated customers on product features to improve understanding and drive satisfaction.
- Managed high-stress situations with professionalism, effectively resolving disputes and maintaining customer trust.
- Assisted in troubleshooting technical issues for residential and business services.
- Diagnosed internet, TV, and phone issues, guiding customers through basic troubleshooting steps.
- Processed service orders, plan changes, and appointment scheduling with accurate account updates.
- Documented customer interactions accurately in the CRM system to ensure follow-up actions.
Data Capture Specialist
1 Year 11 Months- Captured and processed data from various sources, ensuring accuracy and completeness to support informed decision-making.
- Entered case data into secure systems with consistent accuracy and attention to detail.
- Reviewed source documents to verify completeness before submitting records for processing.
- Indexed scanned files for quick retrieval and organized electronic case records.
- Collaborated with team members to streamline processes, enhancing workflow efficiency and reducing potential bottlenecks.
- Adapted quickly to changing project requirements and priorities, exemplifying flexibility under pressure.
- Maintained strict confidentiality of sensitive information in compliance with company guidelines and industry regulations, safeguarding organizational integrity.
Artificial Intelligence Trainer
7 Months- Directed AI in conducting live benefit verification calls with health insurance payors, enhancing accuracy in interactions.
- Collaborated with cross-functional teams to refine AI prompts and optimize functionality.
- Analyzed call logs to identify patterns and improve response accuracy.
- Evaluated AI outputs against quality guidelines and flagged errors for review.
- Developed prompt examples that strengthened model understanding of user intent.
- Annotated training data to improve model accuracy and response consistency.
- Evaluated performance metrics to identify opportunities for improving user engagement processes.
- Developed training resources for new and existing team members, facilitating knowledge transfer and onboarding.
Customer Service Representative
7 Months- Resolved customer inquiries, delivering timely solutions that improved satisfaction.
- Resolved inbound customer inquiries regarding billing, service changes, and account updates.
- Managed complex customer issues, ensuring effective resolutions and thorough follow-up communications.
- Guided customers through internet, phone, and cable troubleshooting using scripted support procedures.
- Met customer call guidelines for service level, handle time, and productivity.
- Analyzed customer feedback to identify trends and recommended actionable service improvements.
- Documented call details, resolutions, and follow-up actions in CRM systems.
Home Health Aide
1 Year- Delivered personal care and assistance with daily living activities, catering to diverse client needs and enhancing their quality of life.
- Improved patient wellbeing by providing compassionate and attentive care.
- Assisted clients with bathing, dressing, grooming, and daily personal care routines
- Facilitated client mobility during transfers, prioritizing safety and comfort to maintain independence.
- Monitored vital signs and reported changes in client condition to nursing staff
- Monitored vital signs and reported changes in health status to lead nurse.
- Supported medication reminders and followed care plans accurately
Data Entry Clerk
6 Months- Processed high volumes of data accurately, ensuring integrity and reliability.
- Managed time effectively, consistently meeting tight project deadlines to support team deliverables.
- Organized, sorted, and verified input data against original documents to maintain data accuracy.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Input customer and document information into digital databases to ensure accuracy.
- Checked source documents for accuracy and adherence to formatting standards prior to processing.
- Digitized, organized, and stored records to facilitate efficient document retrieval.
Customer Service Representative
5 Months- Managed various responsibilities in a fast-paced office environment., including navigating systems, answering client inquiries, and taking call notes.
- Resolved billing, service, and account inquiries using CRM and ticketing systems.
- Assisted customers with product features, resulting in increased satisfaction and loyalty.
- Guided customers through troubleshooting steps for internet, phone, and video services.
- Processed plan changes, payments, and account updates with accuracy and attention to detail.
- Executed plan modifications for customer accounts with precision.
Education
Certificate of Technical Studies - Nursing Assistance
High School Diploma
Skills
Patient care techniques
Attention to detail
Effective communication
Problem resolution
Building rapport
Teamwork and collaboration
Multitasking and organization
Time management
Critical thinking
Patience and empathy
Active listening
Data entry
Timeline
Elderly Caregiver
Private Household
06.2024 - 08.2026Read More
Customer Service Representative
Charter Communications, Spectrum
03.2023 - 08.2024Read More
Data Capture Specialist
Maximus Federal
05.2021 - 04.2023Read More
Artificial Intelligence Trainer
Infinitius Systems
10.2020 - 05.2021Read More
Customer Service Representative
Maximus Federal
03.2020 - 10.2020Read More
Data Entry Clerk
Exela Technologies
09.2019 - 03.2020Read More
Home Health Aide
First Choice Home Health
08.2019 - 08.2020Read More
Customer Service Representative
Alorica
01.2019 - 06.2019Read More
Cultural Technical Institute
Certificate of Technical Studies from Nursing Assistance
Read More
Bartow Senior High School
High School Diploma
Read More