Chloe Amaris Joseph
Johnson City,TN
Summary
Dedicated and empathetic individual with demonstrated capability of providing social service and steering challenging situations. Social Work & Social Welfare Capable of developing and implementing social care programs and resolving mental health problems and independent living. Customer/ Client Service Proven track record of delivering exceptional customer / client service ensuring maximum client satisfaction and retention. Project Management Instrumental at executing full cycle project management within time and budget constraints to ensure efficient delivery of deliverables. Key Strengths Excellent negotiation, interpersonal, customer services, and communication skills along with proven ability to develop and strengthen professional relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Sutter Health
Salt Lake City, UT
11.2022 - Current
- Enforced compliance with HIPAA regulations while responding to 45 phone calls per hour, providing seamless customer service experience across 98% satisfaction rating
- Answered 200+ healthcare related inquiries from clients and vendors daily, providing accurate and timely resolution to customer issues & concerns
- Logged patient requests on database for 20+ specialist teams daily, ensuring quick turnaround for attending assistance needs.
- Helped clients navigate online systems within established frameworks to obtain services.
Community Advocate Intern
Canary Academy
Johnson City, TN
03.2022 - 05.2023
- Facilitated weekly meetings to discuss internal operational issues, current events, impacting community and advocacy.
- Developed engagement and outreach metrics to solicit community engagement.
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
- Identified resources to create fundraising opportunities.
- Mobilized, coordinated and supported membership networks for collective bargaining campaigns.
Screening Technician
Ballad Health
Johnson City, TN
11.2020 - 09.2022
- Conducted detailed vitals checks on 15+ patients per day for medical assessments & documentation, routinely utilizing heart rate and blood pressure monitoring
- Initiated daily room sweep checks to comply with state mandated regulations & assess patients' conditions, accurately detecting 100% of irregularities
- Carry out bi-hourly safety verifications for 25+ adolescent patients to ensure quality of care, resulting in escalated safety level by 75%.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Communicated with management or other staff to resolve problems.
Group Home Manager
RHA Health Services
Johnson City
01.2019 - 06.2022
- Accurately scheduled employee shifts up to two weeks in advance to meet changing demands & ensured safe transportation to doctors' appointments within allotted timeframe
- Facilitated active engagement and socialization through organized activities for 45+ individuals with intellectual and developmental disabilities, boosting team morale by 15%
- Supervised caretaking of clients with dementia and mental illness for 8-hours shifts, providing successful interventions 90%+ of the time
- Resolved concerns regarding staff, residents and care to maintain standards throughout group home.
Direct Support Professional
Caregivers of Tennessee
Johnson City
10.2017 - 02.2019
- Instructed and mentored clients with intellectual disabilities individual living skills
- Steered community integration 4 hours a day by taking clients to volunteer, exercise, shop, and other fun activities
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
Education
Bachelor of Arts - Psychology
South University
ONLINE06.2023
High School Diploma -
Science Hill High School
06.2012
Skills
- Customer Complaint Resolution
- Conflict mediation
- Clerical support
- Client direct care
- Policy and procedure implementation
- Compassionate client care
- Client documentation
- Case management experience
- Health Services
- Behavior redirection
- Crisis Management
- Care plan management
- Knowledge of state regulations
- Proper phone etiquette
- Administrative support specialist
- Business correspondence
- Documentation and reporting
- Exemplary work ethic
- Empathetic and genuine
- Report preparation
Additional Information
- Honors & Awards , Team member of the month. Rack Room Shoes Promoted from customer service agent to back office agent within a month at ACT. National Residence Hall Honorary at ETSU. NSCS & P.O.W.E.R women of the month
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent
Sutter Health
11.2022 - Current
Community Advocate Intern
Canary Academy
03.2022 - 05.2023
Screening Technician
Ballad Health
11.2020 - 09.2022
Group Home Manager
RHA Health Services
01.2019 - 06.2022
Direct Support Professional
Caregivers of Tennessee
10.2017 - 02.2019
Bachelor of Arts - Psychology
South University
High School Diploma -
Science Hill High School
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