Ramirez Edith
Patient Services Representative
Hayward,CA
Summary
Experience in providing proficiency, commitment, and productivity to customers. Exceptionally strong performance working independently or in team environments. Certified in First Aid, CPR and water rescue.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Patient Service Representative
Sutter Health
08.2025 - Current
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
Swim Teacher
Kings Swim Academy
12.2021 - 08.2025
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Took notes strengths and weaknesses of each child in class to track progress.
- Experience in using software to track data on Students and pool maintenance
SUPPORT AND SALES ASSOCIATE
TORY BURCH, PALO ALTO
06.2021 - 12.2021
- Responsible for delivering a transformational customer experience and building the brand.
- Knowledgeable about driving their business through sales.
- Displayed interest in people, authenticity, fashion & style sensibility.
- Flexible in supporting front and back of house operations such as greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stockroom.
HARDWARE SALES ASSOCIATE
HOME DEPOT
04.2020 - 06.2021
- Responsibilities included selling product, floor leadership, executing company standards in sales.
- Daily interaction with customers and store maintenance.
DOG BATHER AND PET STYLIST APPRENTICE
PETSMART GROOMING SALON
01.2019 - 09.2019
- Responsible for multiple clients throughout the day included monitoring their stress and health.
- Front desk abilities including scheduling, phone calls and recording and other front office functions related to the daily operations
- Was proactive in communicating important observations about their pets in an empathic manner.
RECEPTIONIST | HAYWARD
VILLA MERCEDES
08.2015 - 11.2018
- My responsibilities were checking inventory, greeting and general reception duties.
- Customer service and communication and anticipating the clients needs were a vital part of my job.
- Establishing and maintaining client connections were an everyday part of my role.
Education
CHABOT COLLEGE
HAYWARD, CA 01.2022 - Current
High School Diploma -
LEADERSHIP PUBLIC SCHOOL
HAYWARD, CA 09.2014 - 6 2016
Skills
Adaptability
Responsible
Analytical skills
Data management
Organization
Microsoft applications proficiency
CPR certified
Medical Terminology
Timeline
Patient Service Representative
Sutter Health
08.2025 - Current
CHABOT COLLEGE
01.2022 - Current
Swim Teacher
Kings Swim Academy
12.2021 - 08.2025
SUPPORT AND SALES ASSOCIATE
TORY BURCH, PALO ALTO
06.2021 - 12.2021
HARDWARE SALES ASSOCIATE
HOME DEPOT
04.2020 - 06.2021
DOG BATHER AND PET STYLIST APPRENTICE
PETSMART GROOMING SALON
01.2019 - 09.2019
RECEPTIONIST | HAYWARD
VILLA MERCEDES
08.2015 - 11.2018
High School Diploma -
LEADERSHIP PUBLIC SCHOOL
09.2014 - 6 2016