Kaelan Padilla
Surprise,AZ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and motivated to learn and contribute to the teams success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Northwest Urology Associates
11.2022 - 10.2025
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
Medical Records Specialist
Bay Clinic Inc
08.2020 - 06.2022
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Office Assistant
Graceland University
08.2019 - 03.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
MBA - Business Administration And Sports Management
Grand Canyon University
Phoenix, AZ08.2024
BBA - Business Administration And Sports Management
Graceland University
Lamoni, IA04.2020
Skills
- Adaptability
- Teamwork
- Communication
- Problem Solving
- Leadership
- Interpersonal Skills
- Reception Management
- Office Administration
- Customer Service
- Appointment Scheduling
Accomplishments
- Graceland University's Freeman Student Athlete Award
Affiliations
- Men's College Volleyball (2016 - 2020)
Certification
- Inbound Marketing Certified
Timeline
Patient Service Representative
Northwest Urology Associates
11.2022 - 10.2025
Medical Records Specialist
Bay Clinic Inc
08.2020 - 06.2022
Office Assistant
Graceland University
08.2019 - 03.2020
BBA - Business Administration And Sports Management
Graceland University
MBA - Business Administration And Sports Management
Grand Canyon University