Chloee Somero
BOISE,ID
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
Work History
Supervisor III
Bluebird Express Carwash
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Continued leadership skills by assisting upper management.
- Resolved conflicts between employees and customers.
- Fulfilled front desk duties such as answering the phone, voicemails, emails, account issues, greeting guests, completing signups, etc.
- Filed Damage Claims and followups with customers.
- Resolved minor equipment issues and recorded them into "FIIX".
- Furthered experience in handling peak hours.
- Sent out Nightly reports and balanced till totals.
- Closing and opening duties for the site.
- Volumetrics of chemicals and inserted data into Excel.
- Trained new and remaining employees.
Key Holder and Assistant Manager
Cravins Candy Emporium
09.2018 - 05.2023
- Managed employees during shifts and trained new hires.
- Completed store opening and closing duties.
- Counted out cash drawers and balanced totals.
- Gave customers of all ages the magical experience of “being a kid in a candy store”.
- Scheduling staff and handling call- outs.
- Assistance in ordering and product inventory.
- Hiring and firing.
Barista and Community Lead
Starbucks
10.2020 - 06.2022
- Interacted with customers positively during peak hours.
- Created a wide variety of hot and cold drinks correctly and consistently.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on an understanding of Starbucks’s products.
- Listened carefully to customer requests and created personalized beverages.
- Stayed calm and upbeat in stressful situations.
- Brainstormed new ideas and decorated the store for events to get customer involvement.
Education
High School Diploma -
Timberline High School
Boise, IDSkills
- Business Development
- Process Improvement
- Operations Management
- Staff Management
- Microsoft 365 and Excel
Timeline
Supervisor III
Bluebird Express Carwash
05.2023 - Current
Barista and Community Lead
Starbucks
10.2020 - 06.2022
Key Holder and Assistant Manager
Cravins Candy Emporium
09.2018 - 05.2023
High School Diploma -
Timberline High School