Chochanik Ovsepian

To aspire to a professional position that will utilize my knowledge and skills, my inner strengths and creative thinking, my positive attitude and potential for the overall growth and success of the organization as well as for self-development and career advancement in this challenging world.

• Customer Service, HJA Services, Sherman Oaks, CA, 01/01/14, Present, Answered telephone inquiries inventory, referring callers to supervisor, and coworkers, take messages when necessary., Completed work to high standard., Created proposals specifications and schedules for numerous clients., Provided valuable inputs according to the client needs., Worked in a team of people and met strict deadlines., Handled e-mail that can be done remotely and easily., Conducted meetings with clients to discuss requirements for work., Responsible in marketing., Placed materials into storage receptacles such as file cabinets, boxes, bins, or drawers, according to classification and identification information., Learned new skills, multitasking, following directions closely, team player., Flexibly worked day and night weekends and holidays in different hours., Arbitrating booking details, drayage and demurrage factors between steamship lines and various vendors., Mediated U.S. Customs reports for inspections and instigating updates for clients., Managed over 45 International business accounts and performing time sensitive transactions., Provided strategic counsel for potential marketing initiatives in the United States and abroad., Continuously established and nurtured relationships between colleagues, vendors and clients., Administered billing reports, overall budgets and customer follow-ups on a weekly basis.
• Monitor Tech / Unit Secretary Emergency Department, USC Verdugo Hills Hospital, Glendale, CA, 01/01/18, 01/01/23, Identified and initiated proper chest leads and electrode placement., Observed cardiac monitors by constant scanning of rhythm displays., Correctly identifying and documents cardiac rhythms., Identifying life threatening rhythms and responds appropriately., Notify the RN of abnormal cardiac rhythms., Identifying the immediate need for emergency intervention and obtains appropriate response., Maintaining and checking all monitoring equipment daily., Transmitting correspondence or medical records by mail, e-mail, or fax., Performing various clerical or administrative functions, such as ordering and maintaining an inventory of supplies., Interviewing patients to complete documents, case histories, or forms, such as intake or insurance forms., Maintaining confidentiality of patient information., Openly accepting guidance and direction.
• Communications- PBX Operator, USC Verdugo Hills Hospital, Glendale, CA, 01/01/15, 01/01/18, Operated communication system, such as telephone calls, switchboard, intercom, two-way radio, and public address., Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary., Paged individuals to inform them of telephone calls, using paging or interoffice communication equipment., Relayed or routed written or verbal messages., Placed telephone calls or arranged conference calls as instructed., Limited calls processing time to a minimum., Consistently announced hospital name to callers, using proper telephone etiquette (in accordance with USC VHH policy)., Observed patient confidentiality and instructed patients in the use of telephone, defined 'local' calling area and the service companies involved., Utilized the proper technique access code for outgoing problem calls., Knowledge of access to new prefixes and area codes that are not yet programmed into internal phone system., Operated or designated to send out messages to management via the Everbridge Mass Notification System., Utilized 'call wait' indicator to determine need for placing long duration low priority calls on hold while processing waiting incoming calls., Proficient in the use of all features on the console., Connected calls to the requested service if it is other than the normal service for caller., Updated Hospital Events calendar as notified by Education office., Used proper level of paging for 'STAT' and regular paging requests., Adhered to written hospital policies and procedures., Performed all other duties as assigned., Answered multiple line and multiple language telephone line.
• Unit Secretary, Medical Dermatology Clinic, Beirut, Lebanon, 01/01/95, 01/01/99, Answered telephones and directed calls to appropriate staff., Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations., Operated office equipment, such as voice mail messaging systems, and used word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records., Maintained medical records, technical library, or correspondence files., Greeted visitors, ascertained purpose of visit, and directed those to appropriate staff., Compiled and recorded medical charts, reports, or correspondence, using typewriter or personal computer., Received and routed messages or documents, such as laboratory results, to appropriate staff., Transmitted correspondence or medical records by mail, e-mail, or fax., Performed various clerical or administrative functions, such as ordering and maintaining an inventory of supplies., Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms., Maintained confidentiality of patient information., Openly accepted guidance and direction.