Chockman Wong
Saint Cloud
Summary
Proactive communicator with a strong background in customer service and problem-solving. Effective in managing high-stress situations and ensuring customer satisfaction through empathy and collaboration. Ready to leverage expertise in decision-making and teamwork.
Overview
20
20
years of professional experience
Work History
Stay at Home Parent
Self-employeed
Saint Cloud, FL
10.2017 - Current
- Managed daily schedules and routines to ensure structured learning and development.
- Coordinated time between school, swim, and extracurricular activities promoting physical and mental health.
- Teaching driving techniques and rules to pass and receive a full driver's license.
Customer Service Representative II
Farmers Insurance Company
Lake Mary, FL
04.2006 - 10.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed policy changes and claims processing to ensure compliance with company standards.
- Provided training and mentorship to new team members, enhancing overall team performance.
- Collaborated with cross-functional teams to streamline service processes and improve customer satisfaction.
- Implemented strategies that reduced response time for customer issues, increasing operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained to handle chat and phone based customer service needs.
- Was licensed in almost all US states for insurance sales.
Education
Bachelor of Science - Sports Medicine/Sports Science
Barton College
Wilson, NCA+Certification - A+ Certification in Computers/IT
Phoenix Technical Institute
Orlando, FLSkills
- Teamwork and collaboration
- Friendly and respectful
- Problem-solving
- Problem-solving abilities
- Multitasking
- Coordination and teamwork
- Active listening
- Excellent communication
- Child supervision
- Safety awareness
- Decision-making
- First aid
Timeline
Stay at Home Parent
Self-employeed
10.2017 - Current
Customer Service Representative II
Farmers Insurance Company
04.2006 - 10.2017
Bachelor of Science - Sports Medicine/Sports Science
Barton College
A+Certification - A+ Certification in Computers/IT
Phoenix Technical Institute