Cholena Kelly, CMCA®
Community Manager
Fredericksburg,VA
Summary
Dedicated Assistant General Manager with experience in contract negotiation and homeowner relationship management. Successfully coordinated maintenance requests and improved community communications, ensuring timely resolutions and enhanced resident satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Lee's Hill Community Association
Fredericksburg, VA
03.2025 - Current
- Managed community communications and responded to resident inquiries effectively.
- Coordinated maintenance requests with service providers to ensure timely resolution.
- Conducted regular inspections of common areas for cleanliness and safety compliance
- Exercised direct supervision over property staff.
Assistant Community Association Manager
Cardinal Management Group
Woodbridge, VA
04.2024 - 03.2025
- Coordinated property maintenance schedules for multiple condominium units.
- Advised board members on interpretation of rules and regulations governing HOAs.
- Negotiated contracts with vendors providing services such as landscaping or snow removal.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Community Support Professional
Cardinal Management Group
Woodbridge, VA
03.2023 - 04.2024
- Provided daily support to community members, addressing their needs and concerns.
- Recognized by management for providing exceptional customer service.
- Processed incoming correspondence and maintained organized filing systems.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Colonial Forge Highschool
Stafford06-2016
Skills
- Vendor management
- Budget preparation
- Property maintenance
- Community engagement
- Contract negotiation
- Customer relationship management
- Customer service
- Time management
- Communication strategies
- Reserve studies
- Attention to detail
- Project coordination
- Board relations
- Meeting facilitation
- Insurance management
- Community guidelines enforcement
- Property management
Certification
- CMCA – Certified Manager of Community Associations, Community Association Managers International Certification Board (CAMICB) Earned: October 2025
Timeline
Assistant General Manager
Lee's Hill Community Association
03.2025 - Current
Assistant Community Association Manager
Cardinal Management Group
04.2024 - 03.2025
Community Support Professional
Cardinal Management Group
03.2023 - 04.2024
High School Diploma -
Colonial Forge Highschool