Kelsey Ziman
Holden,Ma
Summary
Results-oriented operations and retail management professional with expertise in team leadership, sales performance, and financial administration. Developed high-performing teams and supported operations generating $2 million in annual sales. Skilled in hiring, training, vendor relations, and regulatory compliance. Licensed esthetician with strong client service and product knowledge, seeking to leverage operational and leadership skills in retail management or office administration.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Assistant General Manager
Pilot Company
01.2025 - Current
- Support daily business operations for a high-volume, 24/7 retail environment, coordinating staffing, sales, customer service, and operational priorities.
- Supervise, coach, and develop a team of more than 50 employees, promoting accountability, service quality, and operational consistency.
- Oversee cash management, banking procedures, daily financial balancing, invoicing, and accounts payable activities.
- Participate in interviewing, hiring, onboarding, and training employees to build an effective and reliable workforce.
- Created and managed employee schedules to ensure optimal coverage and address business needs continuously.
- Coordinated vendor relationships and managed product availability, inventory needs, and merchandising execution to enhance operational efficiency.
- Maintain workplace safety, operational procedures, and applicable OSHA standards.
- Supported business performance and sales operations, contributing to $2 million in annual revenue.
Retail Sales Specialist
Pilot company
01.2017 - 01.2025
- Executed retail sales strategies and merchandising standards to support sales performance and customer satisfaction.
- Managed product placement, planograms, and floor plan execution to enhance merchandising standards and optimize inventory presentation.
- Trained and developed retail sales specialists at multiple locations, reinforcing operational standards and best practices.
- Oversaw regional inventory count teams and led inventory audits across multiple locations.
- Coordinated inventory, merchandising, customer service, and operational priorities to support business objectives.
- Strengthened asset protection and loss prevention practices, helping reduce the annual loss ratio to -2% of sales.
- Coordinated inventory, merchandising, customer service, and operational priorities to effectively support business objectives.
Guest Service Leader
Pilot company
01.2015 - 01.2017
- Led daily guest service activities to enhance customer experience and uphold service standards.
- Coached employees, coordinated workflows, and resolved customer concerns to improve overall service quality.
- Supported sales initiatives, store presentation, and operational execution.
- Maintained cash-handling procedures and ensured compliance with company policies to safeguard financial integrity.
Cashier
Pilot company
01.2013 - 01.2015
- Balanced customer service, transaction efficiency, and attention to detail in a high-volume retail environment.
- Balanced customer service and transaction efficiency while ensuring attention to detail in high-volume retail environment.
- Assisted with product presentation and maintained store cleanliness to support daily operational responsibilities.
Coffee Host
Pilot company
01.2011 - 01.2013
- Prepared and served coffee and related products, ensuring high quality and exceptional customer service.
- Maintained cleanliness, sanitation, and product availability in organized service area to enhance customer experience.
- Supported daily operations by coordinating tasks and ensuring efficient workflow to ensure smooth workflow. and built a strong foundation in customer relations and teamwork.
Education
College Coursework - business
Southern New Hampshire University
College Coursework - Aesthetics
Spa Tech school of Aesthetics, massage, and polarity
College Coursework - Nursing
Anna Maria College
High School Diploma -
Baypath Regional Vocational Technical High School
Charlton, MaSkills
- Retail Operations and Business Management
- Sales Performance and Revenue Growth
- Cash management
- Invoicing & Accounts Payable
- Financial reconciliation
- Inventory Control and Audit Management
- Vendor & Product Management
- Merchandising execution
- Loss Prevention & Asset Protection
- Team leadership
- Recruiting, Interviewing & Onboarding
- Retail Training Programs
- Scheduling & Workforce Management
- Scheduling
- Vendor Management
- Microsoft Office
- Workplace safety
- Inventory auditing
- Client relations
- Merchandising systems
- Merchandising systems
Certification
- Licensed Esthetician
- State of licensure: massachusetts
- License status: active
Timeline
Assistant General Manager
Pilot Company
01.2025 - Current
Retail Sales Specialist
Pilot company
01.2017 - 01.2025
Guest Service Leader
Pilot company
01.2015 - 01.2017
Cashier
Pilot company
01.2013 - 01.2015
Coffee Host
Pilot company
01.2011 - 01.2013
College Coursework - business
Southern New Hampshire University
College Coursework - Aesthetics
Spa Tech school of Aesthetics, massage, and polarity
College Coursework - Nursing
Anna Maria College
High School Diploma -
Baypath Regional Vocational Technical High School