Chona Reyes

• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Coordinated scheduling and appointments for staff and clients.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Managed office supplies and inventory for efficient operations.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Supervised staff members, organized schedules and delegated tasks.
• Developed filing systems to streamline document retrieval.
• Reviewed files and records to obtain information and respond to requests.
• Communicated with vendors to ensure timely delivery of services.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Resolved customer complaints or answered customers' questions.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Coded and entered daily invoices with in-house accounting software.
• Managed, scheduled and coordinated office functions and activities for employees.
• Provided estimates for the repairs that have to be done.
• Coordinated vehicle pickups and deliveries after repairs were completed.
• Vehicle assessment before delivery or release

• Collaborated with senior leadership to set long-term objectives for the company.
• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Managed budgeting and financial planning processes for the organization.
• Identified opportunities for improvement in operational performance metrics.
• Negotiated agreements with external partners such as contractors or consultants.
• Oversaw daily operations for large hotel and restaurant facility.
• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Ensured compliance with all relevant regulations, policies and procedures.
• Developed policies and procedures to ensure compliance with corporate standards.
• Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
• Established relationships with vendors and suppliers to secure favorable terms for materials or services.
• Coordinated resources across departments to maximize productivity levels.
• Coordinated guest experience improvements across all service areas.
• Led regular performance evaluations to ensure high service standards.
• Managed staff recruitment and training programs for service excellence.
• Recruited, trained, supervised, evaluated and mentored staff members.
• Facilitated collaboration between teams by encouraging open communication channels.
• Facilitated team meetings to align objectives and boost morale.
• Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
• Served as a public spokesperson at industry events or conferences.
• Assessed employee performance against established benchmarks or targets.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

• Managed daily restaurant operations and staff scheduling.
• Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
• Optimized profits by controlling food, beverage and labor costs.
• Implemented cost-control measures to optimize operational efficiency.
• Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records.
• Oversaw inventory management and supplier relationships for food sourcing.
• Maintained supplier and distributor relationships to secure favorable pricing on orders.
• Trained and mentored staff to enhance service quality and teamwork.
• Hired, trained and motivated staff to fill all restaurant openings.
• Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
• Trained and supervised kitchen staff in proper food preparation techniques.
• Developed seasonal menus based on customer preferences and trends.
• Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
• Developed menus that featured local ingredients while meeting customer demands.
• Created unique recipes and applied various culinary techniques for authentic cuisine.
• Established standards for quality control, customer service, health and safety regulations.
• Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Responded promptly to customer complaints or issues related to the restaurant's services or products.
• Cultivated strong customer relationships to encourage repeat business.
• Coordinated marketing efforts to effectively promote restaurant events and specials.
• Created promotions and special events that attracted customers and increased sales.
• Interviewed potential hires for front-of-house positions such as servers and bartenders.
• Monitored customer feedback to ensure satisfaction with menu items and services provided.
• Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies.
• Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
• Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
• Evaluated performance of employees regularly through performance reviews, coaching sessions and feedback from customers.
• Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
• Oversaw food preparation, production and presentation according to quality standards.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

• Managed daily operations, ensuring smooth café functionality and customer satisfaction.
• Oversaw all daily operations in a fast-paced café setting.
• Trained and supervised staff, fostering a collaborative work environment.
• Developed seasonal menus, incorporating customer feedback and local ingredients.
• Executed targeted marketing strategies that increased visibility for café events and special offerings.
• Handled customer inquiries and resolved issues to enhance service experience.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Cultivated long-term customer relationships through exceptional service and effective issue resolution.
• Oversaw inventory management, maintaining optimal stock levels and supplier relationships.
• Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
• Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
• Created comprehensive business plan and budget focused on enhancing profitability.
• Calculated net income and adjusted strategies to increase income and bottom-line profits.
• Identified potential risks associated with operations in order to minimize liabilities.
• Analyzed market trends and customer feedback to identify opportunities for growth.
• Provided leadership support for team members through coaching and mentorship programs.
• Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
• Ensured compliance with safety regulations throughout the facility.
• Negotiated contracts with clients for products or services rendered by the company.
• Observed safety protocols and driving laws to maximize road and personnel safety.
• Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
• Oversaw all daily operations in a fast-paced café setting.

• Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
• Managed multiple projects simultaneously, delivering timely completion within established budget constraints.
• Set specific goals for projects to measure progress and evaluate end results.
• Coordinated events and meetings, securing seamless logistics and effective vendor communication.
• Collaborated with department heads to optimize workflow and improve operational efficiency.
• Oversaw daily hotel operations, ensuring compliance with health and safety regulations.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Worked closely with human resources to support employee management and organizational planning.
• Developed training materials for new staff, enhancing service standards and guest satisfaction.
• Resolved guest complaints promptly, maintaining a high level of customer service excellence.
• Organized client meetings to provide project updates.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Facilitated guest experiences by managing front desk operations and check-in processes.
• Assessed company operations for compliance with safety standards.

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Implemented process improvements that streamlined operations across departments, contributing to overall efficiency.

Oversaw operations of 4 duty-free shop stalls, enhancing customer service and ensuring product availability.

• Oversaw daily operations of 1 café and 2 snack bars to ensure customer satisfaction.
• Supervised operations of 2 VIP lounges, ensuring quality service for passengers and airlines.
• Managed staff scheduling to ensure optimal coverage and service quality.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Trained new employees on safety protocols and operational procedures.
• Monitored compliance with airport regulations and safety standards consistently.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Built operational teams that effectively met process and production demands, fostering collaboration and performance.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Developed standard operating procedures to enhance operational efficiency.
• Maintained accurate inventory records to track stock levels and minimize costs.
• Oversaw inventory management for skin care, perfumes, souvenirs, and jewelry to ensure product availability.
• Created detailed reports on the performance of individual departments within operations.
• Led cross-departmental meetings to address operational challenges and solutions.
• Collaborated with team leaders on quality audits.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Formed and sustained strategic relationships with clients.

• Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
• Managed logistics operations to ensure timely delivery of goods.
• Managed day-to-day shipping and receiving, overseeing a large number of packages in a 24-hour period.
• Oversaw warehouse staff to ensure proper handling and storage of materials and products.
• Coordinated transportation schedules with carriers and vendors.
• Created reports to track shipment progress, delivery times, and costs associated with transport.
• Resolved customer complaints related to shipping issues or delays in transit times.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Achieved cost-savings by developing functional solutions to problems.
• Analyzed shipping costs to identify potential savings opportunities.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Developed relationships with suppliers to enhance service quality.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Developed training materials for mentoring sessions and workshops.
• Guided mentees through personal development and career planning processes.
• Communicated vital information between drivers and recipients regarding estimated arrival times. between drivers and recipients regarding ETA and potential delays.
• Organized distribution networks including trucking fleets, warehouses, and third-party vendors.