CHONG CHRISTENSEN
St. George,UT
Summary
Results-driven aviation professional skilled in customer service, relationship management, and team leadership. Expertise in resolving issues, enhancing processes, and fostering strong connections in fast-paced settings. Committed to optimizing organizational performance through effective communication and collaboration while prioritizing safety and service.
Overview
34
34
years of professional experience
Work History
Senior Talent Acquisition Outreach Partner
Alaska Air Group
Seattle, Washington
05.2025 - 02.2026
- Cultivated long-term relationships with candidates in talent pipelines and pathways programs, facilitating their transition to full-time qualifications.
- Partnered with TA leadership and hiring managers to refine pipeline strategies and influence workforce planning.
- Managed execution, reporting, and analytics for 600+ cadets and pathways initiatives, ensuring effective program delivery and participant tracking.
- Represented Alaska Airlines and Horizon Air at universities, flight schools, and career events to strengthen hiring channels.
- Established connections with candidates and program participants, fostering engagement, retention, and alignment with AAG culture.
Sr. Manager, Pilot Outreach & Partnerships
Frontier Airlines
Denver, Colorado
04.2023 - 05.2025
- Cultivated strategic alliances with flight schools and universities, enhancing pilot recruitment efforts.
- Analyzed pilot demand forecasts to strategically align recruitment with workforce planning and training resources.
- Executed budget management and led 28 pilot mentors in recruitment initiatives to increase mentor engagement.
- Assessed new hire training gaps to identify trends and coordinate monthly cross-departmental calibration calls for alignment in hiring initiatives.
- Developed and implemented dashboards to monitor cadet progress, hiring funnel metrics, and program performance.
- Established team priorities, maintained schedules and monitored performance.
Manager, Pilot Recruiting
Frontier Airlines
Denver, Colorado
06.2022 - 04.2023
- Designed and implemented pipeline‑building initiatives that increased recruiting efficiency and supported more than 360 cadet graduations annually.
- Managed pilot recruitment processes to enhance candidate interactions and remove operational barriers.
- Analyzed key hiring metrics and facilitated weekly cross-functional updates to enhance recruitment outcomes and improve communication.
- Collaborated with marketing to elevate recruitment materials and strengthen brand presence.
- Developed team training programs that strengthened procedural knowledge and fostered a culture of continuous improvement through regular feedback and performance evaluations.
Flight Operations Safety Manager
SkyWest Airlines
St. George, Utah
06.2020 - 06.2022
- Oversaw flight operations SMS, ensuring compliance with regulatory and internal safety standards and enhancing operational safety.
- Conducted safety assessments and risk analyses to identify hazards and implement risk mitigation strategies in flight operations.
- Provided strategic advice to senior leadership and facilitated safety reviews and cross-departmental meetings to enhance organizational safety protocols.
- Collaborated with management to develop and implement company-wide safety policies and procedures, and strengthened organizational safety framework.
Manager, Flight Ops Pilot Sourcing
SkyWest Airlines
St. George, Utah
01.2016 - 06.2020
- Spearheaded a pilot recruiting strategy by cultivating national partnerships and leading outreach initiatives while directing event planning, interview processes, and hiring logistics.
- Led team of 70+ pilot recruiters and 3 coordinators, aligning recruitment efforts with organizational goals.
- Reduced costs, optimized resource allocation, and improved efficiency across recruitment logistics.
- Enhanced team collaboration and learning through targeted training and regular development sessions.
- Analyzed pilot-focused social media engagement and industry hiring patterns to optimize content strategy.
- Streamlined workflows by identifying bottlenecks and implementing process improvements.
Earlier Roles
SkyWest Airlines
St. George, Utah
01.1992 - 01.2016
- Pilot Recruitment Coordinator
- InFlight Training Coordinator
- InFlight Instructor
- Flight Attendant
Education
Some College (No Degree) - Secondary Education
Souther Utah University
Cedar City, UTSkills
- Customer service excellence
- Relationship management
- Team leadership and coaching
- Conflict resolution
- Communication and interpersonal skills
- Data analysis and reporting
- Workforce planning and resource management
- Process improvement
Work History
01-2025
Timeline
Senior Talent Acquisition Outreach Partner
Alaska Air Group
05.2025 - 02.2026
Sr. Manager, Pilot Outreach & Partnerships
Frontier Airlines
04.2023 - 05.2025
Manager, Pilot Recruiting
Frontier Airlines
06.2022 - 04.2023
Flight Operations Safety Manager
SkyWest Airlines
06.2020 - 06.2022
Manager, Flight Ops Pilot Sourcing
SkyWest Airlines
01.2016 - 06.2020
Earlier Roles
SkyWest Airlines
01.1992 - 01.2016
Some College (No Degree) - Secondary Education
Souther Utah University