Eliezer Machuca
Kissimmee,United States
Summary
Friendly with a talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives. A dedicated employee is known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Dependable professional with a strong background in installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
8
8
years of professional experience
Work History
Field Technician
Lewis Environmental
Lakeland, FL
09.2021 - Current
- Applied company safety policies consistently when performing daily tasks.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Utilized handheld device to update work order status.
- Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Performed project monitoring and air sampling for lead, mold and asbestos.
- Used collected data from field surveys and laboratory analyses to help engineers design new methods and environmental remediation strategies.
- Provided technical assistance, direction and training for hazardous materials, waste management and emergency management programs.
- Monitored waste storage programs to manage waste streams in compliance with local, state and federal requirements.
Valet Attendant
Towne Park
Orlando, FL
06.2018 - Current
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Returned guests' vehicles in safe, timely and friendly manner while following safe driving practices and obeying traffic laws.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
- Processed all point of sale transactions accurately, counted back coin and currency and provided receipts to all customers.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Removed snow from common areas to create safe operating environment.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Informed guests of location of hotel facilities, including reception, concierge and lounges.
- Removed and secured luggage and valuables for incoming guests and direct guests to lobby area.
- Reported unusual or unsafe situations to security for immediate attention.
- Loaded cement bags, mulch and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.
- Escorted customers through parking lot, assisting with transporting and loading merchandise into cars and truck beds safely.
- Provided assistance to other departments as needed to guarantee seamless shopping experience for customers during busy or understaffed times.
- Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary.
- Gathered stray carts from parking lot and within store to free aisles and parking lot of obstacles.
- Maintained cleanliness, neatness and organization of all areas.
- Thanked customers upon departure from store to leave positive impression of customer service.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Filed guest's keys and tickets systematically, efficiently pinpointed vehicle locations, retrieved guest’s vehicles quickly and offered directions to next destination.
- Greeted customers entering store and directed towards appropriate departments to aid in prompt location of desired products or service providers.
Auto Technician
Tire Kingdom
St Cloud, FL
03.2021 - 07.2021
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Evaluated, repaired and aligned vehicle suspensions.
- Monitored shop equipment to maintain safe working condition.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Kept detailed records of repairs, labor involved and parts used.
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Assisted drivers by safely directing vehicle backward to position correctly.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Sourced, arranged and supervised supply inventory for most common equipment and tools.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Lot Associate
Home Depot
Orlando, FL
02.2018 - 06.2019
- Loaded cement bags, mulch and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.
- Escorted customers through parking lot, assisting with transporting and loading merchandise into cars and truck beds safely.
- Provided assistance to other departments as needed to guarantee seamless shopping experience for customers during busy or understaffed times.
- Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary.
- Gathered stray carts from parking lot and within store to free aisles and parking lot of obstacles.
- Thanked customers upon departure from store to leave positive impression of customer service.
- Greeted customers entering store and directed towards appropriate departments to aid in prompt location of desired products or service providers.
- Retrieved flat beds and lumber carts from within store aisles and parking lot cart corrals to make available for customers entering store.
- Collected trash scattered about parking lot or left in carts to provide customers with clean, comfortable shopping environment.
- Monitored activity at store entrance to maintain clean environment and identify suspicious activity.
- Removed trash bags from front of store and parking lot trash cans to appropriate garbage disposal areas.
- Restocked refrigerators and shelves with food, beverage and other items prior to store close.
- Maintained cleanliness, neatness and organization of all areas.
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Directed drivers to parking spots.
- Responded to questions about local area and company services.
Education
Computer And Information Sciences
Gateway High School
Kissimmee, FLAssociate of Science - Computer And Information Sciences
Valencia College
Orlando, FLSkills
- Transportation accomodations
- Guest flow management
- POS system operations
- Conflict mediation
- Client service
- Vehicle operation
- Traffic direction
- Payment processing
- Safe driving
- Emergency protocols
- Conflict management
- Maintenance & Repair
- Flexible
- Basic math
- First Aid/CPR
- Data management
- Friendly, positive attitude
- Working collaboratively
- Able to lift 300 lbs
- Alignments experience
- Vendor relations
- Diagnostic abilities
- Maintaining records
- Customer Service
- Time Management
- Maintenance scheduling
- Warehouse best practices
- Loading and unloading
- OSHA training
- Certified forklift operator
- Decision-making
- PPE use
- Fluent in Spanish
- Good work ethic
- Team building
Timeline
Field Technician
Lewis Environmental
09.2021 - Current
Auto Technician
Tire Kingdom
03.2021 - 07.2021
Valet Attendant
Towne Park
06.2018 - Current
Lot Associate
Home Depot
02.2018 - 06.2019
Computer And Information Sciences
Gateway High School
Associate of Science - Computer And Information Sciences
Valencia College