CHOWDHURY ASHRAFUL Hossain
Kalamazoo,USA
Summary
Electrical engineer with 10 years of management experience in leading electronics companies in Bangladesh. Proven ability to adapt to changing project requirements while maintaining a focus on accuracy and efficiency. Results-driven leader specializing in strategic planning, team leadership, and operational improvement. Strong communication and problem-solving skills ensure effective project execution and team collaboration.
Overview
13
13
years of professional experience
Work History
Research Assistant
Western Michigan University
Kalamazoo, MI
09.2024 - Current
- Presented findings at professional conferences or seminars as required by faculty supervisors.
- Organized and analyzed qualitative and quantitative data using statistical software packages such as SPSS or STATA.
- Interpreted results from experiments and surveys to generate meaningful conclusions.
- Conducted comprehensive literature reviews to support ongoing research projects.
MANAGER
RANCON Electronics Limited
Dhaka, Bangladesh
03.2018 - 05.2023
- Oversaw nationwide after-sales service operations involving 300+ technicians and 150 Authorized Service Providers.
- Created policies, SOPs, service manuals, warranty structures, and conducted service process analyses.
- Scheduled jobs effectively and coordinated with the operations team for timely service execution.
- Directed problem-solving investigations, relaying findings to the Research and Development Department.
ASSISTANT MANAGER, AFTER-SALES SERVICE DEPT.
Walton Group
Dhaka, Bangladesh
11.2015 - 02.2018
- Planned working processes and scheduled jobs for efficient service execution.
- Supervised daily operations of service branches to enhance customer satisfaction.
- Led investigations into critical problems, providing detailed technical reports to R&D.
- Monitored and ensured quick resolution of service requirements in collaboration with operations team.
ENGINEER, INSTALLATIONS & MAINTENANCE DEPT.
Power Matrix Limited
Dhaka, Bangladesh
10.2012 - 11.2015
- Oversaw design, drawing, and planning processes to align with project objectives.
- Collaborated with Project Manager to provide scheduling updates and progress evaluations.
- Directed installation team and technicians to meet project deadlines effectively.
Education
Master of Science - Engineering Management
Western Michigan University
Kalamazoo, MI12-2025
Bachelor of Science - Electrical & Electronic Engineering
Atish Dipankar University of Science & Technology
Dhaka, Bangladesh08.2012
PGD - Project Management
Bangladesh Institute of Management Studies
Dhaka, Bangladesh12.2019
HR Analytics - Human Resources Analytics
Bangladesh Institute of Management Studies
Dhaka, Bangladesh12.2019
Government Certified Training Course - Supervision on Sub Station Construction
Bangladesh Rural Electrification Board
Dhaka, Bangladesh12.2015
Skills
- Interpersonal and communication skills
- Project management
- Process improvement
- Leadership and teamwork
- Organizational and time management
- Planning and collaboration
- Stakeholder management
- Customer service
- Problem solving
- Team leadership
- Regulatory compliance
- Technical reporting
- Cross-functional team management
- Analytical skills
- Continuous improvement
- Effective communication
- Schedule management
- Data analysis
Languages
- Bangla, Native
- English, Advanced
- German, Elementary (A1 and A2 Level)
Certifications Courses
- PGD in Project Management, BiMS (Bangladesh Institute of Management Studies), 08/01/23
- HR Analytics, BiMS (Bangladesh Institute of Management Studies), 08/01/23
- Government Certified Training Course, Supervision on Sub Station Construction, BREB (Bangladesh Rural Electrification Board), 11/01/15
References
References available upon request.
Timeline
Research Assistant
Western Michigan University
09.2024 - Current
MANAGER
RANCON Electronics Limited
03.2018 - 05.2023
ASSISTANT MANAGER, AFTER-SALES SERVICE DEPT.
Walton Group
11.2015 - 02.2018
ENGINEER, INSTALLATIONS & MAINTENANCE DEPT.
Power Matrix Limited
10.2012 - 11.2015
Master of Science - Engineering Management
Western Michigan University
Bachelor of Science - Electrical & Electronic Engineering
Atish Dipankar University of Science & Technology
PGD - Project Management
Bangladesh Institute of Management Studies
HR Analytics - Human Resources Analytics
Bangladesh Institute of Management Studies
Government Certified Training Course - Supervision on Sub Station Construction
Bangladesh Rural Electrification Board
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