Christopher Aitken
Boise,ID
Summary
Dynamic professional with extensive experience in event logistics coordination and guest relations management. Expertise in training and developing teams to improve service quality and operational efficiency. Consistently delivers exceptional client experiences while upholding high standards of organization and communication. Focused on achieving client satisfaction through innovative and effective solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wedding Coordinating Assistant
Emily Aitken Events
Boise, USA
04.2016 - Current
- Executed event logistics and schedules to meet diverse client needs.
- Maintained cleanliness and presentation standards in collaboration with team members.
- Delivered event materials punctually to venues, ensuring thorough preparation.
- Supported on-site event setup and breakdown, facilitating smooth operations.
- Developed creative event concepts through teamwork and brainstorming sessions.
- Communicated with clients to confirm details and resolve inquiries promptly.
- Greeted visitors, clients, and guests professionally to create welcoming environments.
- Managed confidential information with utmost discretion and integrity.
Front of House Manager/Restaurant Server
Bardenay
Boise, USA
05.2023 - 06.2025
- Senior full service waiter and trainer.
- Maintained cleanliness, food/beverage research, guest rapport, while providing a fine dining experience in a casual local restaurant.
- Managed daily front of house operations at a contemporary restaurant and distillery.
- Coordinated reservations and seating arrangements for efficient dining flow and guest satisfaction.
- Ensured compliance with health and safety regulations in all front of house activities.
- Resolved customer complaints promptly to maintain a positive dining atmosphere.
- Collaborated with kitchen staff to synchronize service timing and menu offerings.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Provided support to servers when needed during busy periods or peak hours.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Assisted with training new staff members on proper customer service techniques.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Monitored dining room cleanliness and tidiness at all times.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Managed reservations system including taking reservations over phone or online booking systems.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Controlled and maintained labor costs through careful scheduling.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Coached and developed team members to support employee growth and development.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Coordinated with back of house management to ensure seamless service delivery.
- Trained front of house staff in customer service excellence and operational procedures.
- Promoted a positive work environment by encouraging collaboration among team members.
- Implemented policies and procedures to enhance efficiency and improve customer experience.
- Monitored and evaluated staff performance, providing regular feedback and coaching.
- Distributed food to service staff for prompt delivery to customers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
- Assisted guests with menu selections and dietary preferences.
- Processed orders accurately using point-of-sale systems.
- Trained new servers on restaurant policies and procedures.
Developmental Specialist; QIDP
Community Connections
Boise, USA
01.2015 - 05.2019
- Create and implement programmed therapy for adults with developmental disabilities, designed to enhance independence.
- Work directly with a team of state-care professionals and caregivers to coordinate participant-specific therapy provisions.
- Manage a caseload of 20 or more participants.
- Managed, trained, and supervised developmental therapists to provide accurate data collection, safety protocols, and advocate for participants' rights.
- Assessed individual needs and developed tailored intervention strategies.
- Collaborated with multidisciplinary teams to coordinate comprehensive care plans.
- Conducted regular evaluations to monitor progress and adjust strategies accordingly.
- Documented client interactions and maintained accurate records in case management systems.
- Advocated for client needs within community services and resource networks.
- Implemented evidence-based practices to enhance developmental outcomes for clients.
- Assisted in the development of social skills curricula for clients with special needs.
- Implemented crisis intervention protocols when necessary during emergency situations involving clients with developmental disabilities.
- Developed and implemented behavior modification strategies for clients.
- Consulted with physicians regarding medication management plans for clients under their care.
- Participated in case conferences to review client progress towards therapeutic objectives.
- Coordinated service delivery among multiple providers across various agencies and organizations.
- Maintained detailed records of client information including medical history, diagnosis, treatment plans, and progress notes.
- Conducted assessments of clients' behavioral, emotional, cognitive, and physical abilities.
- Collaborated with families, schools, and other professionals to create comprehensive care plans for individuals.
- Participated in brainstorming sessions and team meetings to identify deficiencies and recommend changes to policies and procedures.
- Developed effective approaches to tap employees' potential and build competencies to achieve employer's goals.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Acted as role model for clients by exhibiting positive behaviors.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
Education
Bachelor of Science - Psychology
EASTERN MICHIGAN UNIVERSITY
Ypsilanti, MI04-2007
Skills
- Event logistics coordination
- Guest relations management
- Training and development
- Reservation management
- Administrative support services
- Customer relationship management
Certification
- CPR/First Aid Certified
- Qualified Intellectual Disabilities Professional (QIDP)
Affiliations
- Father of two young girls that keep me busy aside from my professional work.
- Enjoy the outdoors, primarily hiking, camping, and fishing
Accomplishments
- Historically offered and accepted supervisory and managerial positions throughout my professional career.
- During my earlier years in retail management, routinely made sales goals, and achieved loss prevention goal incentives.
References
References available upon request.
Timeline
Front of House Manager/Restaurant Server
Bardenay
05.2023 - 06.2025
Wedding Coordinating Assistant
Emily Aitken Events
04.2016 - Current
Developmental Specialist; QIDP
Community Connections
01.2015 - 05.2019
Bachelor of Science - Psychology
EASTERN MICHIGAN UNIVERSITY