Julia Williams
Austin,TX
Summary
Committed and hardworking Operations Manager with 20 years of experience directing events and managing food and beverage outlets. Well-rounded leader with talent for supervising employees and communication. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
20
20
years of professional experience
Work History
Catering Sales Manager
Events By Emily
07.2015 - 03.2019
- Increased event bookings by developing and implementing effective catering sales strategies.
- Boosted revenue with the creation and execution of customized catering packages for clients.
- Strengthened client relationships through consistent communication and excellent customer service.
- Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
Club Dining Manager
Omni Hotels & Resorts
09.2014 - 06.2015
- Improved customer satisfaction by consistently providing high-quality dining experiences and service.
- Streamlined operations for increased efficiency by implementing new scheduling procedures and staff training protocols.
- Boosted revenue with innovative menu design, incorporating seasonal ingredients and popular food trends.
- Enhanced team morale and performance through regular feedback meetings, recognition of achievements, and professional development opportunities.
- Collaborated with marketing team to develop promotional strategies for special events, driving increased foot traffic during slow periods.
- Managed budgeting and financial reporting processes for the restaurant, ensuring accurate record-keeping and timely submission of reports.
- Facilitated smooth front-of-house operations by coordinating with kitchen staff to ensure timely food preparation and delivery to guests.
Resort Dining Manager
Omni Hotels & Resorts
09.2000 - 08.2014
- Enhanced team morale and performance through regular feedback meetings, recognition of achievements, and professional development opportunities.
- Oversaw inventory management to reduce waste, resulting in cost savings for the restaurant.
- Implemented food safety standards and practices, maintaining a clean and safe dining environment.
- Managed budgeting and financial reporting processes for the restaurant, ensuring accurate record-keeping and timely submission of reports.
- Maintained an attractive dining area through diligent attention to ambiance, lighting, music selection, and table settings.
- Conducted regular staff evaluations to identify areas of improvement and provide constructive feedback on performance expectations.
- Addressed customer complaints promptly with empathy while taking corrective actions when necessary to ensure overall satisfaction levels remain high.
Retail Manager
Bugle Boy Industries
05.1999 - 09.2000
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
Education
High School Diploma -
L.D. Bell High School
Hurst, TXAssociate of Arts - Technical Theatre
McLennan Community College
Waco, TXBachelor of Arts - Technical Theatre
University of Texas At Austin
Austin, TXSkills
- Sales strategy
- Corporate event expertise
- Contract Negotiation
- Revenue Generation
- Inventory Control
- Event planning proficiency
- Proposal Development
- Marketing materials
Timeline
Catering Sales Manager
Events By Emily
07.2015 - 03.2019
Club Dining Manager
Omni Hotels & Resorts
09.2014 - 06.2015
Resort Dining Manager
Omni Hotels & Resorts
09.2000 - 08.2014
Retail Manager
Bugle Boy Industries
05.1999 - 09.2000
High School Diploma -
L.D. Bell High School
Associate of Arts - Technical Theatre
McLennan Community College
Bachelor of Arts - Technical Theatre
University of Texas At Austin
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