Tia Terrell
Newark,OH
Summary
I am seasoned in customer service and sales. I strive for excellence and always look at the positive side of any situation. I excel when it comes to sales management. I am very outgoing and enjoy working with others. I am a team player. I always begin with the end in mind. I get a sense of accomplishment from serving others and making things happen. I am detail oriented and creative. I have a strong educational background in Sales Management and Marketing Management. I have extensive work experience in the hospitality industry. I am always looking to better myself and to help others do the same. I have excellent communication skills and look forward to furthering my career.
Overview
4
4
years of professional experience
Work History
Catering Sales Manager
Twin Tier Hospitality
Columbus, Ohio
10.2023 - Current
- Conducted market research, analyzed trends, monitored competitors' activities, and identified potential target markets.
- Created catering menus for corporate events and weddings while maintaining a cost-effective approach.
- Established relationships with clients by providing superior customer service.
- Collaborated with chefs to develop creative menus that met client needs and budget requirements.
- Coordinated logistics for all catered events including staffing, transportation of equipment, set up and breakdown of event space.
- Prepared detailed proposals outlining menu options, costs, delivery times, payment terms.
- Provided training and support to junior staff members in order to ensure successful execution of catered events.
- Identified new sources of revenue through cross-selling other hotel amenities such as audio and visual equipment rentals or meeting room reservations.
- Resolved any customer complaints quickly and professionally in order to maintain positive relationships with clients.
- Inspected banquet room and checked with catering team before functions to verify correct room set-up, schedule of events, staffing and audio-visual configuration.
- Continuously met or exceeded corporate sales goals for annual and quarterly timelines.
Catering Sales Manager
Indus Hotels
Newark, OH
01.2022 - 10.2023
- Build and maintain new business and client relationships
- Meet and/or exceed monthly sales goals
- Work both independently and on a team to best find solutions to meet client and customer needs
- Manage event planning and catering
- Work daily to maximize hotel profits through selling of meeting space and group room blocks
- Continuously work to improve my sales skills and acquire new knowledge for my sales toolkit
- Have a proven track record of meeting and exceeding goals and expectations.
Sales & Catering Admin
Granville Inn
Granville, OH
08.2021 - 01.2022
- Built and maintained relationships with peers and upper management to drive team success
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Retained service and company policy knowledge to serve as resource for both coworkers and customers
- Acted as initial contact in addressing customer concerns
- Built trusting relationships with customers by making personal connections
- Coordinated activities with other departments to ensure quality customer service and operations
- Acted as point of contact for internal and external customers across departments
- Trained to operate Delphi programming.
Bartender
Doubletree By Hilton
Newark, OH
08.2021 - 01.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Upsold customers from shelf to premium brands to help boost sales
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Balanced daily registers and generated sales reports for management
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Poured wine, beer and cocktails for patrons
- Collected and organized daily till totals and tips
- Talked easily with patrons to build rapport and earn repeat business
- Stocked bar with beer, wine, liquor and related supplies.
Sales Consultant
Liberty Chrysler Jeep Dodge Ram
Pataskala, OH
08.2020 - 05.2021
- Listened to customers to understand needs and refer to optimal services
- Greeted incoming customers and provided expert sales and service to drive revenue
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Prepared and processed contracts and order forms for new and existing customers
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
- Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals
- Worked with fellow sales team members to achieve group targets
- Grew customer base by facilitating market research to formulate new brand strategies.
Education
Bachelor of Science - Sales Management
University of Akron
05.2005
Skills
- Energetic self-starter
- Written and oral communication skills
- Listening skills
- Documentation and recordkeeping
- Negotiation Tactics
- Excellent communication skills
- Key account generation
- Reliable and punctual
- Superb time management
- Customer service-oriented
- POS system operation
- Outgoing personality
- Team player mentality
- Money handling
- Business development
- Client account management
- Product Sales
- Sales development
- Reading comprehension skills
- Strategic planning
- Relationship selling
- Merchandising knowledge
- Event Coordination
- Contract Negotiation
- Contract Development
- Client acquisition
- Corporate event knowledge
- Sales Strategy Implementation
- Marketing media
- Sales strategy
- Sales initiatives
References
References available upon request.
Timeline
Catering Sales Manager
Twin Tier Hospitality
10.2023 - Current
Catering Sales Manager
Indus Hotels
01.2022 - 10.2023
Sales & Catering Admin
Granville Inn
08.2021 - 01.2022
Bartender
Doubletree By Hilton
08.2021 - 01.2022
Sales Consultant
Liberty Chrysler Jeep Dodge Ram
08.2020 - 05.2021
Bachelor of Science - Sales Management
University of Akron
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