Aymin S. Caicedo
Miami,FL
Summary
Results-driven sales professional with strong expertise in catering and hospitality. Proven ability to develop client relationships, create strategic sales plans, and drive revenue growth. Focused on team collaboration, adaptability, and delivering exceptional service. Skilled in event planning, contract negotiation, and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Catering Sales Manager
Sonesta Hotels – Nautilus Sonesta Miami Beach
01.2025 - Current
- Drive new business through networking, cold calls, site visits, and referrals
- Craft customized proposals for groups with less than 10 rooms, meeting spaces, negotiate packages, and close high-revenue group and social events
- Collaborate with operations, banquet, and culinary teams to ensure seamless execution
- Oversee all aspects of events from planning to day-of coordination
- Consistently exceed sales targets and client satisfaction benchmarks
Conference Services Manager
Sonesta Hotels – Nautilus Sonesta Miami Beach (Opening Team)
08.2023 - 12.2024
- Managed events from contract turnover to execution for corporate, associations, weddings and social clients
- Coordinated logistics including BEOs, room layouts, AV needs, and timelines
- Led pre-convention meetings, event recaps, and post-event follow-ups
- Handled multi-day events for 10–500+ attendees with a focus on service excellence
- Ran GRC, Prospect and Tentative Report, Banquets and Catering Forecast, and Pickup report/meetings
- Lead Resume and BEO meetings
Catering & Executive Meetings Manager
Highgate Hotels- The Goodtime Hotel
10.2022 - 07.2023
- Managed corporate and social events from initial inquiry to execution
- Oversaw client communication, vendor coordination, budgets, and service delivery
- Led marketing initiatives including professional photoshoots for meeting spaces
- Maintained service scores of 98% and increased group bookings through proactive outreach
- Led Resume, BEO, and 10- Day meetings
Chief Concierge
Concierge Hotline LLC – The Goodtime Hotel (Opening Team)
02.2020 - 07.2022
- Developed VIP guest services and cross-functional coordination to elevate experience
- Trained and led concierge/front desk teams to deliver seamless high-end service
- Supported hotel openings and organized events
Chief Concierge
YVE Hotel, Sagamore, The Gates South Beach
02.2019 - 02.2020
- Customized guest itineraries, arranged premium experiences, and handled payroll/scheduling
- Delivered exceptional service that consistently enhanced guest satisfaction and brand loyalty
Front Desk Agent
Fontainebleau Miami Beach Hotel
06.2018 - 02.2019
- Managed VIP arrivals, resolved guest issues, and ensured smooth front office operations
Hostess / Sales Clerk – Market Restaurant + Retail
The Miami Beach Edition Hotel (Opening Team)
11.2014 - 03.2018
- Delivered outstanding guest service and supported restaurant and retail sales initiatives
Education
Associate of Science - Hospitality & Tourism
Miami Dade College
Miami, FLSkills
- Hospitality Sales & Catering Management
- Event Planning (Weddings/ Art Basel/ Swim Week/ Corporate/ Photoshoots)
- Client Relationship Building
- Delphi, Cvent, Salesforce, Opera, OperaCloud, Microsoft, Kipsu, SocialTables
- Bilingual: English & Spanish
- Group Resumes & BEOs, Site Tours, AV/Room Layouts
- Revenue Generation & Budget Management
- High-Touch Guest Experience, Brand Development
- Proactive, Adaptable, and Energetic Personality
- Pre-Opening Projects, Cross Department Collaboration
- Time Management
Timeline
Catering Sales Manager
Sonesta Hotels – Nautilus Sonesta Miami Beach
01.2025 - Current
Conference Services Manager
Sonesta Hotels – Nautilus Sonesta Miami Beach (Opening Team)
08.2023 - 12.2024
Catering & Executive Meetings Manager
Highgate Hotels- The Goodtime Hotel
10.2022 - 07.2023
Chief Concierge
Concierge Hotline LLC – The Goodtime Hotel (Opening Team)
02.2020 - 07.2022
Chief Concierge
YVE Hotel, Sagamore, The Gates South Beach
02.2019 - 02.2020
Front Desk Agent
Fontainebleau Miami Beach Hotel
06.2018 - 02.2019
Hostess / Sales Clerk – Market Restaurant + Retail
The Miami Beach Edition Hotel (Opening Team)
11.2014 - 03.2018
Associate of Science - Hospitality & Tourism
Miami Dade College
AWARDS
Manager of the Quarter- Sonesta Hotels at Nautilus Miami Beach