Chris Chiozza

Chief Business Architect|FedEx - Memphis, TN|02/2023 - Current

• Developed business models and processes to ensure alignment of business objectives with IT capabilities.
• Created roadmaps that identified milestones, deliverables, dependencies, and constraints related to the implementation of projects.
• Designed conceptual architectures which included components such as applications, infrastructure, data flows, security protocols.
• Provided guidance on best practices in enterprise architecture design and development.
• Performed gap analysis between current state and future state architectures; defined migration plans accordingly.
• Created detailed diagrams representing application interactions within distributed systems environments.
• Ensured compatibility between legacy systems and new software solutions being implemented.
• Collaborated with stakeholders to identify customer needs and develop strategies for delivering solutions that meet those needs.
• Conducted research into industry trends and emerging technologies to determine how they may be leveraged to improve operations.
• Facilitated workshops to gather stakeholder feedback and insights.
• Recommended technology solutions to enhance service delivery efficiency.
• Created process maps to visualize workflows and identify gaps.
• Devised high-impact strategies to develop business opportunities.

• Primary liaison point of contact between business leaders and development
• Assess and escalate issues, challenges, and trends to senior management for review
• Conduct daily enterprise analysis, design, planning, integration, and roll-out
• Collaborate with program managers to aid in the development of business timelines
• Utilize Smartsheet to manage and distribute projects to stakeholders for feedback on timelines
• Utilized Agile methodology for project management and cadence
• Developed Dashboards to communicate projects updates and document storage
• Primary contact at the NRDC for Manhattan implementation integration/migration
• Organized and prioritized workflow to meet established timeframes.
• Hired and managed team members to execute program goals.
• Developed relationships with internal teammates and stakeholders
• Performed strategic business research and analysis around WMS/WCS design and logic
• Managed cross-functional teams responsible for delivering project scope, and timelines.
• Planned, organized, monitor, and oversee multiple projects
• Ensure that appropriate action plans are in place to resolve any project health deficiencies
• Provide clear and consistent communication across the project portfolio
• Developed work plans, set deadlines and coordinate activities
• Defined deliverables, milestones, and resources to complete tasks
• Reviewed, analyzed and evaluated business processes, systems and users’ needs
• Recommended technologies that fill business process needs meeting standards

• Assess and escalate issues, challenges, and trends to senior management for review
• Conduct enterprise analysis, design, planning, integration, and roll-out
• Collaborate with program managers to aid in the development of business timelines
• Utilize Smartsheet to manage and distribute projects to stakeholders for constructive feedback
• Utilized Agile methodology for project execution and cadence
• Strategically planned and developed roadmaps for product roll out and long-term future state
• Worked with Strategic Business Partners and Technical Architects to deliver business solutions
• Developed accurate schedule and scope of effort estimates for projects
• Manages effective partnerships with vendors, internal constituents and other departments
• Effectively designed and edited blueprints for IT infrastructure and networking architecture
• Compiled documentation, data flows and dependency maps for project checkpoints
• Supported customer implementations and confirmed success using best practices.
• Spearheaded corrective action initiatives to resolve root causes.

• Developed timelines and budgets across the portfolio of various projects
• Arranged and organized project teams; oversaw financial tasks such as forecast and budgets
• Conducted enterprise analysis, design, planning, integration, and roll-out planning
• Collaborated with team members to deliver project requirements, goals and objectives
• Examined and delivered critical issues and challenges, to senior management
• Configured NetSuite AP, Supply Chain, and CRM
• Implemented change management plans and sign-off to manage system risks
• Identify gaps in technology and formulate a plan to close them
• Established functional, process, and governance tools for the PMO
• Identify gaps in technology and formulate a plan to close them
• Ensure the solution meets regulatory guidance
• Assisted in negotiations of software and hardware contracts
• Explored new technologies and tools for productivity, security and quality assurance purposes.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Oversaw the overall application development architecture on AWS EC2/RDS
• Developed budgets and timelines across project portfolios
• Main point of contact between business leaders as well as development and sales personnel
• Performed enterprise analysis, design, planning, and integration for pre-sales client services
• Researched, analyzed, and recommended technologies that aligned with overall roadmap
• Executed business intelligence applications utilizing Qlik, SiSense, and Tableau
• Collaborated in the development of digital pre-sales seminar content
• Frequently evaluated operational trends while devising proactive client strategy adjustments
• Managed incoming project timelines for Hospital EMR integrations (CI/CD)
• Supported the sales pipeline to ensure client initiatives and concerns were properly addresses
• Facilitated numerous HIMSS conferences for healthcare professionals
• Successfully resolved incoming requests deploying issue resolution and tracking
• Migrated an operating room efficiency platform from PHP to Java CMS
• Selected the training platform for new users meeting HIPPA requirements
• Presented to the hospital’s C-Suite team on strategies regarding cost reduction
• Trained users on site at hospitals locations or Adulatory locations
• Implemented and established functional governance tools for PMO
• Met with Business leaders to establish requirements and SLA’s
• Led a 15 members project team involving onshore/offshore resources
• Acted as liaison from the business and customer to I.T
• For requirements based on environment
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.

• Led technology initiatives that aligned with business goals
• Developed timelines and budgets relative to pipeline projects
• Conducted enterprise analysis and design between IT with business units
• Analyzed and recommended new information technology strategies, policies, and procedures directly complying with company requirements
• Active team member on a wireless Bluetooth Low Energy Installation and contributed in various Joint Application Design (JAD) sessions
• Managed multiple Agile projects simultaneously utilizing Jira/Smartsheet
• Assisted in the selection of various technology applications
• Drafted action plans and led meetings with department executives
• Visited locations to observe operations and determine opportunities to streamline

• Collaborated with the CEO and CFO to provide leadership and overall vision
• Primary point of contact with external vendors for RFP’s, bids, and contracts
• Oversaw and ensured cost effectiveness and security of infrastructure and software operations
• Provided technology knowledge and visions to support business objectives; managed the implementation of infrastructure and development projects
• Implemented business intelligence strategy roll out of best practice reporting
• Supervised six IT staff members including managers, analysts, and technicians.
• Developed strategies aligning technology recourses with broader business objectives
• Supported Manhattan WMS upgrades at six different plants
• Aided with the integration/migration of various Great Planes to MAS 500 instances
• Deployed Extol EDI solution utilizing 850, 875, 810, 940, 880, 876, and ASN
• Instilled policies that maximized and streamlined 350 users across 8 plant locations
• Effectively loaded financial data from various sources into a data mart
• Streamlined manufacturing operations and collaborated closely with Ops
• Successfully migrated back-office infrastructure during acquisition activities
• Managed several B2C websites such as wildbillsjerky.com and trailsbest.com, King Cotton, and Circle B.
• Developed and presented new ideas and conceptualized new approaches and solutions.
• Coordinated activities with other departments to expedite work and improve interdepartmental performance.

• Directed projects adhering to cost, schedule, and quality targets
• Collaborated with Sales groups to support and lead product introduction activities
• Developed and implemented project plans and schedules to execute client contracts
• Maximized operational productivity by managing duties across 7 functional areas
• Established priorities meeting contractual requirements on time and within budget
• Developed a trailer tracking mobile application to gather damage and location information∂
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
• Managed contracts with vendors and suppliers
• Furnished project updates to various stakeholders on project progress.

• Delivered website and integrated solutions to complement business operations
• Active member of the C-Suite panel for the selection of SAP hardware
• Oversaw software development for websites and POS
• Directed the IT project management office while prioritizing various technology projects
• Planned and executed WMS upgrades and quarterly refresh updates
• Developed overall E-commerce strategies while leading tactical execution
• Involved in Great Plains ERP payroll feeds and custom interface development
• Tracked key milestones and deliverables to adjust plans while staying within budget
• Multiple executive IT steering committees for project prioritization and sign off
• Developed call-center dashboards for call volumes and call wait times
• Trained new staff and delivered orientation sessions
• Managed the development of various websites (breadworld.com, achfoods.mx, durkee.com, karosyrup.com, apiceadvice.com, tones.com, Mazola.com, spiceislands.com, and argostarch.com)
• Designed and implemented overall web product features installed in 560 stores
• Generated project portfolio view and dashboards for directors and the CIO.

• Developed and presented new ideas and conceptualized new approaches and solutions.
• Planned and implemented strategies to grow revenue.
• Implemented and prepared comprehensive business plans to expand business.
• Coordinated activities with other departments to expedite projects
• Guided and motivated staff to drive maximum performance.
• Worked with department managers to formulate annual budgets.
• Successfully improved employment turnover through creating incentive and training programs.
• Managed staff, financials and key performance indicators to facilitate business operations.
• Cultivated and maintained relationships to promote positive work culture.
• Recruited, hired and trained employees on operations and performance expectations.

• Operated multiple positions for FedEx, such as the Senior Technical Application Advisor and the Senior Business Application Advisor. Played a major role in complex projects and initiatives including IVR/VRU, CAD, Asset Management, Customer Service Work Station, and Networking.