Christopher Allman
Orting,Washington
Summary
Dynamic customer service professional with a proven track record at Bellmont Cabinets, excelling in service excellence and effective communication. Recognized for implementing process improvements that enhanced customer satisfaction and streamlined operations. Skilled in troubleshooting and conflict resolution, consistently delivering exceptional results in fast-paced environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Bellmont Cabinets
09.2024 - Current
- Resolved customer inquiries regarding product specifications and order status efficiently.
- Processed customer orders using inventory management software to ensure accurate fulfillment.
- Assisted in training new team members on company policies and customer service protocols.
- Implemented improvements to streamline complaint resolution processes, enhancing customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Service Technician
Bellmont Cabinets
Sumner, Washington
08.2020 - 08.2024
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Assembly Team Leader
Bellmont Cabinets
07.1995 - 07.2020
- Supervised assembly line operations to ensure adherence to production schedules and quality standards.
- Trained new team members on assembly processes and safety protocols, enhancing overall team efficiency.
- Implemented process improvements that reduced waste and increased productivity on the assembly floor.
- Collaborated with management to streamline workflows and optimize resource allocation for project completion.
Education
High School Diploma -
Auburn High School
Auburn, WA06.1994
Skills
- Service excellence
- Effective communication
- Problem-solving skills
- Detail-oriented data management
- Customer service expertise
- Skilled in troubleshooting challenges
- Effective relationship management
- Skilled in conflict mediation
- Conflict resolution skills
Timeline
Customer Service Representative
Bellmont Cabinets
09.2024 - Current
Service Technician
Bellmont Cabinets
08.2020 - 08.2024
Assembly Team Leader
Bellmont Cabinets
07.1995 - 07.2020
High School Diploma -
Auburn High School