Dynamic and organized professional with experience at Delaware North, excelling in customer service and cash handling. Proven ability to enhance team efficiency and resolve customer issues with patience and empathy. Skilled in menu development and effective communication, contributing to a positive and streamlined concession experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concession Stand Worker
Deleware North
07.2024 - Current
Provided exceptional customer service in fast-paced concession environment.
Operated cash register accurately, handling cash and electronic payments efficiently.
Prepared and served food items following safety and health regulations consistently.
Maintained cleanliness and organization of concession stand to enhance customer experience.
Collaborated with team members to streamline service processes during peak hours.
Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
Student Intern
New Jersey Department of Environmental Protection
06.2025 - 08.2025
Assisted in conducting environmental assessments and data collection for regulatory compliance.
Supported project management by organizing documentation and tracking deadlines for various initiatives.
Developed educational materials on environmental conservation for community outreach programs.
Collaborated with team members to analyze environmental impact reports and summarize findings.
Contributed to the preparation of presentations for internal meetings and public forums on environmental issues.
Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
Education
No Degree - Civil Engineering
Essex County College
Newark, New Jersey, NJ
05-2027
High School Diploma -
Technology High School
Newark, NJ
06-2025
Skills
Organized multi-tasker
Menu development
Fast and efficient service worker
Team member training
Effective communication
Listening and comprehension
Reliability and punctuality
Cash handling
Customer service
Patience and empathy
Accomplishments
Won "Employee of the Month" award each month for three months in a row.
Efficiently served more than 200 satisfied customers during an average shift at the window.
Achieved 5 star ratings service help through effectively helping with unsatisfied customers.