Chris Arme
Summary
Have had the pleasure of exploring many career paths which has allowed me to become proficient and gain experience in multiple fields. A creative at heart and have become successful in administrative, customer/client relation, and Trust & Safety fields. Strong team player, respectful to all, and always willing to learn and acquire new experiences.
Overview
9
9
years of professional experience
Work History
Medical Records Clerk
Family Emergency Room
06.2023 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations
- Scanned medical records in digital format for easy retrieval and accessibility
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Assisted in preparation of medical records to release to other medical facilities/law firms requesting for patient history and information
- Responded to emails from attorneys requesting mutual client records and affidavits
- Handled inbound and outbound calls to fulfill record requests
Trust & Safety Agent
Accenture
11.2018 - 12.2022
- Processed and actioned 100+ pieces of malicious content a day
- Evaluated potential risks associated with user-generated content, transactions, or interactions.
- Developed strategies to mitigate risks and maintain a safe online environment.
- Created and enforced policies that aligned with and improved platform's guidelines.
- Collaborated alongside QA's, SME's and other moderators for policy alignment
- Trained new moderators on policy and specific overall workflow knowledge
- Enforced measures to prevent fraudulent activities, such as account hijacking, imposter accounts, unsafe advertisement, and malicious content
Vending Route Driver
Canteen
01.2017 - 01.2018
- Loaded and unloaded job site with snacks, beverages, and other products according to established inventory levels
- Monitored product expiration dates and rotate stock to ensure freshness
- Built and maintained positive relationships with customers at each location
- Ensured that all products are properly stocked, labeled, and meet quality standards
- Maintained delivery truck cleanliness and organization
- Loaded truck prior to delivery in collaboration with warehouse staff
At Home Advisor - Apple Developer Program Support
Apple Inc
02.2016 - 06.2016
- Provided technical support to app developers, assisting with code-related issues, bug identification, and problem resolution
- Ensured documentation is up-to-date and reflects the latest features and updates
- Screened developer enrollments and ensured the intentions of their application aligned with company policies and ethics
- Provided constructive feedback to help developers improve the quality of their applications
- Handled inbound and outbound communication via email and phone to further assist developers
Set Up Specialist
Apple Inc
06.2015 - 01.2016
- Assisted customers remotely with setting up and configuring their Apple devices, including iPhones, iPads, Macs, Apple Watches, etc
- Created and learned a deep understanding of Apple products, their features, and capabilities to effectively guide customers through the setup process
- Provided technical support for customers facing issues during the setup process, troubleshooting problems, and resolving common user concerns
- Inquired about customers reasoning of purchase and what excited them about their product to ensure they got the most out of their device
- Remote screen sharing that gave customers a visual way to learn and set up their device
Photographer
Self Employed
01.2016 - Current
- Portrait, wedding, and lifestyle photography
- Worked alongside bloggers for fashion and lifestyle
- Experience in product photography for retail/brands
- Comfortable with low light photography and using composition and angles correctly
Cashier/Wireless Sales Associate
Sam's Club
01.2015 - 06.2015
- Membership sales prior to grand opening of Lakeline store
- Front end cashiering and assisting with members
- Assisted members with upgrading and purchasing new wireless devices
- Managed wireless inventory daily
Education
Austin Community College
Austin, TXHigh School Diploma -
Lago Vista High School
Lago Vista, TX2013
Skills
- Adobe Creative (Lightroom, Photoshop, Illustrator)
- Microsoft Office (Word, Excel, Powerpoint, etc)
- Customer Service
- Data Security
- HIPPA Compliant
- Staff Education and Training
- Payment Collection
- Account Management
- Data Entry
- Medical Billing
- Enrollment Screening
- Medical terminology understanding
Timeline
Medical Records Clerk
Family Emergency Room
06.2023 - Current
Trust & Safety Agent
Accenture
11.2018 - 12.2022
Vending Route Driver
Canteen
01.2017 - 01.2018
At Home Advisor - Apple Developer Program Support
Apple Inc
02.2016 - 06.2016
Photographer
Self Employed
01.2016 - Current
Set Up Specialist
Apple Inc
06.2015 - 01.2016
Cashier/Wireless Sales Associate
Sam's Club
01.2015 - 06.2015
Austin Community College
High School Diploma -
Lago Vista High School
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