LaGrace Woodall
Jackson,MS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Overview
7
7
years of professional experience
Work History
Medical Records Clerk
Baptist Memorial Health Care
10.2022 - Current
- Gather patient demographic and personal information
- Distribute medical charts to the appropriate departments of the hospital
- Assist with departmental audits and investigations
- Issue medical files to persons and agencies according to laws and regulations
- Maintain quality and accurate records by following hospital procedures
- Retrieve medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes
- Ensure patient charts, paperwork and reports are completed in an accurate and timely manner
- Deliver charts to assigned areas of the hospital by following established routing procedures
- Exceptional organizational skills
- ICD-10-CM coding capabilities
- Proficient in information management programs and MS Office
- Excellent interpersonal and organizational skills
- Outstanding communication and interpersonal abilities
- Proficient in computer programs, including Microsoft Office and Outlook
- Knowledge of medical terminology
Contact Tracer/Case Investigator
CDC Foundation
12.2021 - 09.2022
- Uncovered additional individuals in contact chains by asking probing questions about recent histories
- Discussed COVID-19 symptoms and necessary courses of action for suspected infections, including testing and monitoring
- Helped interrupt chains of disease transmission and prevent additional exposures bby clearly conveying risks and advice.
- Maintain ongoing communication with contacts to assess symptoms
- Ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise
- Contacts newly diagnosed patients and obtains information regarding demographics
- Symptoms and onset, risk factors, close contacts, and other related information
- Special project team, closed 200-300 daily
Disease Intervention Specialist Supervisor
SERVICE SPECIALISTS
09.2020 - 03.2022
- Analyze evaluate data and information and/or other program statistics, prepare reports, and make appropriate recommendations
- Direct point of contact between local health authority and contact tracing teams
- Maintains compliance with federal, state, and local guidelines
- Responsible for implementation and program oversight, ensuring goals and objectives are met
- Auditing caseloads daily
- Connected individuals with health resources and information about isolation
- Direct point of contact between local health authority and contact tracing teams
- Maintains compliance with federal, state, and local guidelines
- Auditing caseloads daily
- Connected individuals with health resources and information about isolation
- Uncovered additional individuals in contact chains by asking probing questions about recent histories
- Discussed COVID-19 symptoms and necessary courses of action for suspected infections, including testing and monitoring
- Helped interrupt chains of disease transmission and prevent additional exposures by clearly conveying risks and advice.
Customer Care Specialist
Humana - Work at Home
04.2019 - 04.2020
- Multitask in a fast paced environment while navigating between multiple computer applications to access member information and document calls
- Provide a positive experience to our members through active listening skills and effective communication
- Self-manage with minimal supervision while maintaining high quality
- Answering incoming calls regarding billing issues, claim issues, product problems, service questions, and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update client's information, work with management time to stay updated on product knowledge, and inform changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat clients
Mental Health Social Worker
Kennedy’s Behavioral Health Center
08.2018 - 11.2019
- Interviewed patients, relatives and friends to obtain data on client psychosocial functioning
- Prepared reports, case summaries and correspondence to maintain case histories and work records
- Identified patient and family needs to arrange for consultation with specialty services
- Attended daily rounds to give reports to multi-disciplinary team
- Cooperated with staff and other community agencies to carry out treatment plans
- Conducted therapeutic interventions to provide skilled services to mentally and emotionally disturbed patients
- Engaged individuals in treatment using variety of psychotherapeutic techniques
- Completed psychosocial assessments on patients and best practices to document after admission
- Engaged individuals in treatment using variety of psychotherapeutic techniques
- Completed psychosocial assessments on patients and best practices to document after admission.
Social Worker Intern
Brandon’s Nursing and Rehabilitation Center
01.2019 - 04.2019
- Coordinate and facilitate patient care through assessment, evaluation, planning, and implementation
- Communicate patient needs to a variety of care team members and follow up accordingly
- Manage discharge plans upon completion of treatment
- Work collaboratively with patients, families, physicians, and nurses to ensure high quality care
- Act as the patient's advocate as it relates to insurance coverage and financial assistance
- Maintain the patient's comprehensive clinical record through detailed documentation
- Coordinate with third party payors on a regular basis
- Server
Logan's Roadhouse
11.2017 - 04.2019
- Explained details for new menu items and daily specials
- Demonstrated hospitality and customer service while greeting tables
- Delivered food and beverages promptly to customers
- Listened to guest needs and responded promptly for personalized service
- Adhered to state liquor regulations to serve alcohol safely
- Memorized menu additions, changes and limited offerings
- Entered orders into computer system to coordinate with kitchen staff
- Reconciled cash tills from dining sales as part of closing duties
- Received complaints following procedures for maximum customer satisfaction
- Trained new servers in company policies, quest service standards and best practices.
Education
Master of Social Work - Social Work
Jackson State University
Jackson04.2022
Bachelor of Social Work - Social Work
Jackson State University
Jackson, MS05.2019
Skills
- Time Management, problem solver, customer service
- Telephone Etiquette
- Supervisory experience
- Adobe Creative Cloud
- Communication (public speaking, office setting, conference calls, etc)
- Proficiency Computer Skills (Excel, PowerPoint, Word, Outlook, transfer calls, faxing, emailing, etc)
- Leadership
- Collaboration
- Excellent Muti-tasker
- Case Management
- Social Work
- Data Collection
- CRM Software
- Mental Health Counseling
- Group Therapy
- Crisis Intervention
- Intake Experience
- Restaurant experience
- Interviewing
- Individual / Group Counseling
- Data management
- Research
- Tableau
- Analysis skills
- Typing
- Windows
- Bilingual
- Disaster recovery
- Customer support
- Debits & credits
- Banking
- ServiceNow
- Behavioral Health
- Microsoft SQL Server
- Microsoft Excel (5 years)
- Salesforce
- Solaris
- Adobe Analytics
- Presentation skills
- HTML5
- JavaScript
- SQL
- Relational databases
- Database management
- Java
- ArcGIS
- SAS
- R
- Power BI
- Forecasting
- Data analytics
- OSHA
- Google Docs
- Google Suite
- Jira
- SSRS
- Documentation review
- SPSS
- Stata
- HIPAA (5 years)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Awards , Honors April 2022 Alpha Kappa Mu Honors Society, Mu Chapter of Alpha Epsilon Lambda National Honor Society Dean’s List
Timeline
Medical Records Clerk
Baptist Memorial Health Care
10.2022 - Current
Contact Tracer/Case Investigator
CDC Foundation
12.2021 - 09.2022
Disease Intervention Specialist Supervisor
SERVICE SPECIALISTS
09.2020 - 03.2022
Customer Care Specialist
Humana - Work at Home
04.2019 - 04.2020
Social Worker Intern
Brandon’s Nursing and Rehabilitation Center
01.2019 - 04.2019
Mental Health Social Worker
Kennedy’s Behavioral Health Center
08.2018 - 11.2019
Logan's Roadhouse
11.2017 - 04.2019
Master of Social Work - Social Work
Jackson State University
Bachelor of Social Work - Social Work
Jackson State University
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