Angelia Leak
Memphis,TN
Summary
Seasoned Healthcare professional with a proven track record of professionalism with in-depth experience in recording patient demographics, insurance information, and appointment details in a EHR system. While mainlining a strong commitment to customer service, with the ability to build productive relationships and resolve complex issues. Seeking a position that will enable me to utilize my skills in the Healthcare Field
Overview
15
15
years of professional experience
Work History
Centralized Patient Access Representative
Baptist Memorial Health Care Corporation
Memphis, TN
03.2019 - Current
- Transcribing Medical orders for Outpatient Imaging studies at Baptist Hosptial's
- Monitoring the completion of orders and addressing any delays or issues that may arise
- Adhering to HIPPA regulations and providing clear information about appointment details, directions, and pre-visit instructions
- Knowledge of medical terminology and insurance guidelines
Scheduler
Baptist Memorial Health Care Corporation
Memphis, TN
12.2019 - 03.2021
- Answering phone calls from medical providers and patients to schedule or reschedule outpatient imaging studies at Baptist facilities
- Accurately entering patient Demographics and insurance details into epic
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Ensured compliance with established policies and procedures related to scheduling activities.
Certified SUBC Facilitator
Sephora
Memphis, TN
06.2015 - 12.2019
- Staying up-to-date on the latest trends in the cosmetics and skincare industry, so I can properly educate the clients
- Gathering information from the client to properly assist them and increase the sell by adding on additional products that will benefit them
- Certified SUBC Facilitator
- Successfully teach large volume classes, using a hands-on approach to educate the clients on what, when, and how to use the cosmetic and skincare products
- Provides personalized customer makeovers and mini facials to clients
- Certified Color Artist and Skincare Consultant
Part-time Lead Dispatcher
Anserfone
Gainesville, GA
12.2015 - 05.2017
- Dispatched all calls for hospice, dental, and doctor offices and successfully scheduled appointments for multiple clients
- Provided accurate information in response to customer inquires and addressed customer service inquires in a timely and accurate fashion
- Issued, tracked, and maintained case incident logs and records relating to emergency responses
- Contacted and dispatched all emergency after hour calls to on call doctors, nurses, or hospital for high volume online stores
Lead Dispatcher
Map Communications (previously Anserfone)
Memphis, TN
02.2013 - 06.2015
- Dispatched all calls for most Memphis hospitals, medical clinics, and Doctor offices for high volume online stores
- Appropriately dispatched after hour maintenance calls for multiple apartment complexes in Memphis
- Addressed customer service inquires in a timely and accurate fashion
- Properly Scheduled and cancelled appointments for many clients
Front Desk Night Auditor, Housekeeping
Alliance Inn and Suites (previously Microtel Inn and Suites)
, MO
05.2010 - 02.2013
- Booked guest reservations and kept guest ledger organized
- Performed night audit functions for office; posted daily room rate and tax to each account
- Assisted team members with efficiently stocked the convenient store inside hotel
- Performed nightly task such as processing credit cards, balancing inventory, and completing new day procedure
Education
High School Diploma -
Mount Zion High School
01-2009
Skills
- MS office expert
- Reliable and Resourceful
- Insurance verification
- EMR
- HIPAA compliance
- Customer service
- Epic
- Communication skills
Timeline
Scheduler
Baptist Memorial Health Care Corporation
12.2019 - 03.2021
Centralized Patient Access Representative
Baptist Memorial Health Care Corporation
03.2019 - Current
Part-time Lead Dispatcher
Anserfone
12.2015 - 05.2017
Certified SUBC Facilitator
Sephora
06.2015 - 12.2019
Lead Dispatcher
Map Communications (previously Anserfone)
02.2013 - 06.2015
Front Desk Night Auditor, Housekeeping
Alliance Inn and Suites (previously Microtel Inn and Suites)
05.2010 - 02.2013
High School Diploma -
Mount Zion High School
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