Amanda Day
Spokane,WA
Summary
Dynamic professional specializing in Human Resources, payroll, and administrative healthcare with a strong background in property management. Proven track record in enhancing operational efficiency and ensuring compliance through effective leadership and HR strategies. Expertise in management and employee relations, fostering a culture of excellence and collaboration. Committed to delivering exceptional service and support in all endeavors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Centralized Patient Access Rep
Multicare
Spokane/Yakima, WA
11.2024 - Current
- Managed patient registration and verification processes efficiently.
- Scheduled appointments and coordinated with medical staff for patient visits.
- Handled insurance inquiries and verified eligibility for services.
- Assisted patients with navigating healthcare systems and resources.
- Provided exceptional customer service to enhance patient experience.
- Applied HIPAA privacy and security regulations while handling patient information.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Executive Director
Courtland Place
Spokane Valley, WA
09.2022 - 01.2024
- Directed daily operations of senior living facilities, ensuring high-quality care standards.
- Oversaw staff recruitment and development, fostering a positive workplace culture.
- Led compliance efforts with regulatory agencies to maintain operational standards.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Strengthened company business by leading implementation of new projects and procedures.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
Assistant Community Director
FPI Management
Spokane, WA
05.2020 - 09.2022
- Supported daily operations of community management tasks and resident services.
- Collaborated with maintenance teams to ensure timely property upkeep and repairs.
- Served as a primary point of contact for resident inquiries and concerns.
- Trained new staff on community policies, procedures, and best practices.
- Conducted regular inspections to maintain property standards and quality assurance.
Store Manager
The UPS Store #3832
Spokane, WA
05.2019 - 05.2020
- Managed daily store operations and ensured efficient workflow.
- Supervised staff training and development to enhance service quality.
- Oversaw inventory management and restocking procedures for products.
- Enforced company policies and maintained compliance with regulations.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Payroll Manager. Human Resources (separately)
Beneficial In-home Care
Spokane, WA
05.2017 - 03.2019
- Managed payroll processing for over 800 employees in a home care service environment.
- Ensured compliance with federal and state payroll regulations and guidelines.
- Reconciled payroll discrepancies and resolved employee inquiries promptly.
- Managed recruitment processes, including job postings and candidate screenings.
- Developed and implemented employee training programs for skill enhancement.
- Coordinated employee onboarding procedures to ensure smooth integration.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
Education
Associate -
Idaho State University
Pocatello, IDHigh school diploma or GED -
Hemet High School
Hemet, CASkills
- ADP
- Human Resources
- Payroll
- Recruiting
- Benefits
- Employee Relations
- HR
- MS Office
- Quickbooks
- Retail Sales
- Computer Networking
- Yardi
- Property Management
- Fair Housing Regulations
- Event Planning
- LIHTC
- Leadership
- OneSite
- Microsoft Office
- Office Management
- Administrative Experience
- Property Leasing
- Microsoft Excel
- Microsoft Word
- Accounts Payable
- Accounts Receivable
- Accounting
- QuickBooks
- Store Management
- Sales
- Communication Skills
- Bookkeeping
- Marketing
- Computer Skills
- Adobe Acrobat
- Vendor Management
- Clerical Experience
- Team Management
- Budgeting
- Writing Skills
- Hotel Experience
- Typing
- Inventory Management
- Care Plans
- Customer service
Certification
- Notary Public
- Driver's License
- CPR Certification
- CNA
Accomplishments
Multicare: 13 consecutive 100% audits of all job metrics, and counting
Timeline
Centralized Patient Access Rep
Multicare
11.2024 - Current
Executive Director
Courtland Place
09.2022 - 01.2024
Assistant Community Director
FPI Management
05.2020 - 09.2022
Store Manager
The UPS Store #3832
05.2019 - 05.2020
Payroll Manager. Human Resources (separately)
Beneficial In-home Care
05.2017 - 03.2019
Associate -
Idaho State University
High school diploma or GED -
Hemet High School