Anna Shevchenko
Auburn,WA
Summary
Organized patient access and surgery scheduling professional with a background in registration, insurance verification, and EMR documentation. Handles patient check-in, appointment coordination, and intake with accuracy, confidentiality, and calm service in busy healthcare settings.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Centralized Patient Access Rep III
MultiCare Health
Auburn, Washington
02.2026 - Current
- Registered MultiCare Health patients and verified demographics, insurance, and coverage details.
- Scheduled MultiCare Health appointments and coordinated patient flow across departments.
- Collected patient information and completed intake forms with accuracy and confidentiality.
- Resolved patient access questions and guided callers through admission processes.
- Applied HIPAA privacy and security regulations while handling patient information.
- Responded to incoming calls promptly and professionally in a professional manner.
- Established new patient accounts in EMR system.
- Assisted with scheduling outpatient appointments.
Surgery Scheduler
Virginia Mason Medical Center
Federal Way, Washington
06.2025 - 12.2026
- Coordinated with surgery schedulers to efficiently schedule surgeries across all types.
- Expertly managed planning, scheduling, and coordination of procedures.
- Scheduled surgical cases using Virginia Mason Medical Center provider calendars and operating room blocks.
- Verified insurance details and surgery authorization requirements before procedures.
- Communicated detailed surgery instructions, arrival times, and preparation steps to ensure patient readiness.
- Informed patients about procedures and treatment options. about surgeries and providing treatment plan documentation.
- Greeted and interacted with patients to address inquiries and provide essential information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Patient Access Representative
Virginia Mason Franciscan Health
Auburn, Washington
01.2023 - 04.2025
- Welcomed patients upon arrival at the office, guiding them through check-in processes.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed incoming calls, efficiently scheduling patient appointments based on availability.
- Processed payments using credit cards, maintaining accurate records of transactions.
- Supported medical staff by ensuring accurate completion of patient paperwork, streamlining administrative processes.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Resolved client complaints by implementing timely corrective actions and making referrals.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Adhered to established protocols for document handling to ensure patient record confidentiality.
- Recommended service improvements that contributed to reducing recurring patient issues and complaints.
Administrative Assistant
Proliance Orthopedic Associates
01.2020 - 12.2022
- Managed multi-line phone system, routing calls, delivering messages to staff, and greeting visitors to ensure smooth communication flow.
- Processed patient copayments efficiently at front desk.
- Schedule recheck appointments, new patients, post ops, pre ops, etc.
- Exercise problem solving and conflict resolution skills when handling patient complaints.
- Fostered strong customer relationships by responding promptly to inquiries and accommodating special requests.
- Oversaw inventory of office supplies and placed orders to maintain adequate stock levels.
- Transcribed provider dictations and sent for approval.
- Knowledge in NextGen EMR, EPIC, and Phoenix.
Front Desk Lead
Cosmetic surgery & Dermatology of Issaquah
05.2018 - 01.2020
- Check in patients, verifying contact, insurance information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly, addressing inquiries and resolving needs.
- Processed copayments and account balances at the front desk.
- Oversaw front desk operations, ensuring timely service and effective management of guest needs in a busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Executed daily paperwork and computer data entry according to management's directions.
- Trained and supervised employees on office policies and procedures, fostering a knowledgeable and efficient team.
- Performed wide-ranging administrative, financial and service-related functions.
- Organized incoming faxes and directed them to the appropriate healthcare provider.
- Scanned and uploaded essential documents into patients' electronic medical records using EMA.
- Schedule appointments in EMA Systems.
- Scanned the schedules for mistakes or incorrect appointments to be rescheduled.
Front Desk Receptionist/Administrative Assistant
NW Sports Rehab
12.2016 - 02.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues efficiently and alerted supervisor promptly for escalated matters.
- Directed incoming correspondence and messages to appropriate team members to facilitate timely communication.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Processed and recorded financial transactions, including deposits and payments, to ensure accurate accounting.
- Maintain confidentiality of sensitive data to protect customer and business information.
- Sorted mail and EOBs, entering accurate data into patient charts to maintain up-to-date records.
- Manage Evicore online authorizations for insurance purposes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Medical Receptionist
Dermatology of Seattle
01.2016 - 11.2016
- Coordinated patient scheduling, check-in, check-out, and payment processing to enhance patient flow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted patients in completing medical forms and documentation to ensure accuracy and compliance.
- Verified patient insurance information using designated online portals.
- Opened the clinic daily, printed the schedules for the providers, made coffee in the waiting area and made sure that everything was clean and ready for patients' use.
- Checked and routed voicemails to ensure timely communication with patients and staff.
- Responded promptly to important emails from patients and staff.
- Sorted incoming faxes every 10 minutes and contacted referrals accordingly.
- Prepare the charts for the upcoming days and call new patients for reminders of appointments.
- File any reports, prescriptions, biopsies, chart notes, letters, etc into the patients' charts.
- Confirm appointments through the automated system that the patients use to reply using via text.
- Maintained current and accurate medical records for patients.
Medical Receptionist
Proliance Surgeons
08.2014 - 12.2015
- Welcome and greet patients/clients/visitors to the department in a manner that is helpful and friendly
- Checked in patients and provided correct paperwork based on appointment type
- Schedule recheck appointments, new patients, post ops, pre ops, etc
- Utilized NextGen EMR and Phoenix software to manage patient information effectively
- Exercised problem-solving and conflict resolution skills to address patient complaints
- Maintain patient areas, office supplies, and front desk area
- Perform day to day general office duties including copying, faxing, scanning, and data entry
Medical Receptionist
East Hill Medical Clinic
02.2012 - 08.2014
- Prepared patient charts for check-in, ensuring readiness for timely consultations
- Scheduled and rescheduled appointments, coordinating interpreter services as needed for patients
- Verified insurance information and updated changes before patient appointments
- Managed daily opening and closing procedures of the clinic
- I answered phones and relayed them to the correct extension.
Education
Certified Nurse Assistant - Nursing
Kamanga CNA Training
Des Moines, WA12-2012
High school or equivalent -
Continental Academy
Miramar, FL12-2012
Skills
- Appointment scheduling
- Patient check-in
- Patient coordination
- Patient follow-up
- Patient education
- HIPAA compliance
- Data privacy management
- Data entry proficiency
- Updating charts
- Administrative support
- Scheduling skills
- Cross-functional coordination
- Calendar management
- Facility management
Certification
Certified Nursing Assistant - Kamanga Nursing
Personal Information
Languages
- Ukrainian
- Russian
- English
Languages
Russian
Professional
Ukrainian
Professional
English
Professional
Timeline
Centralized Patient Access Rep III
MultiCare Health
02.2026 - Current
Surgery Scheduler
Virginia Mason Medical Center
06.2025 - 12.2026
Patient Access Representative
Virginia Mason Franciscan Health
01.2023 - 04.2025
Administrative Assistant
Proliance Orthopedic Associates
01.2020 - 12.2022
Front Desk Lead
Cosmetic surgery & Dermatology of Issaquah
05.2018 - 01.2020
Front Desk Receptionist/Administrative Assistant
NW Sports Rehab
12.2016 - 02.2018
Medical Receptionist
Dermatology of Seattle
01.2016 - 11.2016
Medical Receptionist
Proliance Surgeons
08.2014 - 12.2015
Medical Receptionist
East Hill Medical Clinic
02.2012 - 08.2014
Certified Nurse Assistant - Nursing
Kamanga CNA Training
High school or equivalent -
Continental Academy