India Holloway
Gretna,LA
Summary
Motivated professional with strong work ethic and adaptability. Demonstrates ability to master new skills quickly and work independently. Ready to leverage technical skills and time management in a dynamic workplace.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Access Rep/Medical Assistant
Ochsner Westbank Medical Center
Gretna, Louisiana
10.2022 - Current
- Acquired patient-facing and administrative expertise at Ochsner over two years as Patient Access Representative, then transitioned to the Medical Assistant role.
- Executed registration support by verifying demographics, following up on authorizations, collecting deposits and co-payments, assembling paperwork, placing identification bands, and communicating service costs to patients.
- Delivered support in OB/GYN clinic by using Epic, scanning records, verifying insurance coverage, handling calls, and completing additional registration tasks.
- Built clinical versatility by supporting cardiology, gastroenterology, nephrology, and pulmonology while developing close patient connections and perspectives on multiple clinic settings.
AP service team associate
WALMART
08.2020 - 01.2022
- Enhanced front-end and AP operations by managing receipt checks, streamlining customer flow, monitoring entrances and exits to facilitate efficient store operations.
- Elevated customer experience by promptly locating items and addressing store inquiries, ensuring customer satisfaction.
- Resolved customer concerns and responded to inquiries in support of service standards.
- Minimized backroom congestion through efficient unloading of freight and meticulous organization of merchandise storage.
- Protected inventory quality through stock rotation and damaged merchandise removal.
- Improved sales floor appearance through zoning, product placement, and aisle organization, contributing to a more inviting shopping environment.
- Responded to changing workstations to enhance overall team efficiency. to support team operations. to meet changing team needs.
Crew Member
RAISING CANES
03.2019 - 08.2019
- Greeted guests at front counter and drive-thru, enhancing customer experience.
- Took accurate orders using point-of-sale system, ensuring smooth service flow.
- Prepared chicken fingers, fries, toast, and sauces for service, maintaining quality standards.
- Trained in multiple store roles to enhance employee coverage and ensure smooth operations.
Education
High School Diploma -
THOMAS JEFFERSON HIGH SCHOOL
Gretna, LA05-2020
Some College (No Degree) - Finance
LSU New Orleans
New Orleans, LA10-2026
Skills
- EHR management
- Insurance verification
- Patient intake
- Referral management
- Appointment scheduling
- Procedure scheduling
- Appointment management
- Appointment reminders
- Payment processing
- Health insurance
- Policy compliance
- Analytical problem-solving
- Client service excellence
- Empathetic communication style
- Patient rapport building
- Conflict resolution
- Phone reception
Certification
- CERITIFIED MEDICAL ASSISTANT
Timeline
Patient Access Rep/Medical Assistant
Ochsner Westbank Medical Center
10.2022 - Current
AP service team associate
WALMART
08.2020 - 01.2022
Crew Member
RAISING CANES
03.2019 - 08.2019
High School Diploma -
THOMAS JEFFERSON HIGH SCHOOL
Some College (No Degree) - Finance
LSU New Orleans