Kelly Rome-Bienemy
Optum Pharmacy
2027
years of professional experience
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Work History
Patient Access Rep
- Streamlined patient scheduling, registration, and admission processes, improving patient experience and minimizing wait times. Delivered exceptional customer service to patients, guests, and family members, creating a welcoming and supportive environment. Ensured accurate completion of forms and gathered necessary documentation. Maintained compliance with HIPAA regulations while handling patient information. Balanced cash drawer daily and prepared deposit slips at the end of shifts. Cultivated strong relationships with patients, contributing to higher satisfaction scores and improved quality of care.
- Facilitated patient check-in processes, ensuring accurate data entry and documentation.
- Managed appointment scheduling using electronic health record systems for optimal patient flow.
- Assisted patients with insurance verification, resolving discrepancies to enhance service delivery.
Patient Care Coordinator
3 Years 6 Months- Coordinated medication orders with healthcare providers and pharmacy staff to ensure timely and accurate treatment delivery, enhancing patient outcomes. Managed scheduling for patient consultations and follow-ups to optimize care delivery.
- Coordinated patient medication therapy management to ensure compliance and optimize treatment outcomes.
- Assisted patients in navigating insurance authorizations and benefit inquiries for
- Coordinated patient medication schedules to enhance adherence and reduce therapy interruptions.
- Facilitated communication between patients and healthcare providers to address medication-related inquiries.
Patient Access Coordinator
4 Years 3 Months- Obtained prior authorizations and tracked progress with insurance carriers. Reviewed treatment regimens for accuracy before submission.
- Facilitated patient registration and insurance verification processes for specialty medications.
- Coordinated communication between patients, healthcare providers, and pharmacy teams to ensure seamless service delivery.
- Managed scheduling of medication deliveries and follow-up appointments to enhance patient care experience.
Education
Licensed Practical Nurse - Nursing
Skills
Medication coordination
Appointment scheduling
EHR management
EHR systems
Healthcare Software
Prior authorization
Medication management
AlayaCare
Critical thinking skills
Patient education
Data analysis
Timeline
Patient Care Coordinator
Optum Pharmacy
01.2023 - CurrentRead More
Patient Access Coordinator
Kroger Specialty Pharmacy
11.2014 - 02.2019Read More
Patient Access Rep
Ochsner Hospital
Read More
Capital Area College
Licensed Practical Nurse from Nursing
Read More