Jay Bonner
Billings,MT
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
18
18
years of professional experience
Work History
Patient access rep
Intermountain Health Surgery plus
11.2025 - Current
- Checking Patients in for appointments
- Make appointments for Labs and other appointments
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Facilitated patient registration processes to ensure timely access to surgical care.
- Coordinated insurance verification, improving approval rates through diligent follow-up.
- Managed appointment scheduling, optimizing physician calendars and reducing patient wait times.
- Implemented electronic health record updates, enhancing data accuracy and patient information retrieval.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
PCT/ Ward Clerk
Intermountain Health
Billings, MT
10.2014 - Current
- Vital signs on moms and babies, stocking rooms, setting up rooms for delivered moms, type birth certificates, set up appointments for patients
- Coordinated patient admissions and discharges, ensuring smooth transitions within the healthcare facility.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Streamlined communication between departments, facilitating timely information exchange and improving workflow efficiency.
- Assisted medical staff with scheduling appointments, optimizing daily operations for enhanced patient care.
- Trained new clerical staff on procedures and systems, fostering a knowledgeable and capable team environment.
- Oversaw inventory management for medical supplies, ensuring availability while minimizing waste and costs.
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
CNA
Billings Health and rehab
Billings, MT
03.2008 - 10.2014
- Vital signs, feed patients help with ADLs, clean rooms
- Assisted nursing staff with vital sign monitoring and routine medical procedures.
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Maintained accurate patient records and documentation for effective care coordination.
- Collaborated with interdisciplinary teams to develop individualized care plans for residents.
- Implemented infection control measures to enhance resident health and safety standards.
- Advocated for resident needs, facilitating communication between families and healthcare providers.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
No Degree - GED
MSU College of Technology- Billings
Billings, MT01-2010
High School - undefined
Billings West High
01-1994
Certificate - CNA
Billings Health And Rehab
Billings, MT08-2008
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- EMR
- Quality assurance
- Flexible schedule
- Insurance billing
- Conflict resolution
- Payment processing
- Information collection
- Registration management
- Referral coordination
- Pre-admission requests
- Scheduling diagnostic procedures
- Post-discharge care coordination
- Training coordination
- Paging systems
- Friendly and outgoing
- Verbal and written communication
- Data entry
- Policy understanding
- Intake assessment
- Records maintenance
- Health insurance knowledge
- Calm and effective under pressure
- Administrative and office support
- 50 WPM typing speed
Timeline
Patient access rep
Intermountain Health Surgery plus
11.2025 - Current
PCT/ Ward Clerk
Intermountain Health
10.2014 - Current
CNA
Billings Health and rehab
03.2008 - 10.2014
High School - undefined
Billings West High
No Degree - GED
MSU College of Technology- Billings
Certificate - CNA
Billings Health And Rehab