Cristina Benitez Dickson
Chandler,USA
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
9
9
years of professional experience
Work History
Patient Access Rep
Mercy Hospital and Medical Center
Springfield, MO
11.2023 - 11.2025
- Coordinated appointment scheduling for radiology, nuclear medicine and cardiology testing.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Office Assistant
Northwest Arkansas Family Medicine and Obstetrics
Rogers, AR
09.2019 - 11.2023
- Payment contracts for OB Global Care
- Coordinated communication between patients and healthcare providers to enhance service quality.
- Streamlined office procedures, improving efficiency in daily operations.
- Supported billing processes by verifying insurance information and processing payments accurately.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted in maintaining accurate medical records and documentation for compliance.
Lead Scheduler
Ozark Guidance Center
Springdale, AR
02.2017 - 09.2019
- Managed patient inquiries, providing accurate information on services, procedures, and insurance verification.
- Managed change requests effectively, minimizing impacts on established schedules while accommodating evolving client needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked with medical team psychiatric diagnostic assessments and referrals.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
Skills
- Patient registration
- HIPAA compliance
- Insurance verification
- Insurance billing
- Customer service
- Medical terminology
- Problem-solving
- Patient education
- Referral coordination
- Records management
Languages
English
Spanish
Timeline
Patient Access Rep
Mercy Hospital and Medical Center
11.2023 - 11.2025
Office Assistant
Northwest Arkansas Family Medicine and Obstetrics
09.2019 - 11.2023
Lead Scheduler
Ozark Guidance Center
02.2017 - 09.2019