Kenisha Little Hobbs
Thomaston
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
14
14
years of professional experience
Work History
Patient Access Rep
Ear Nose and Throat Institute
06.2022 - 05.2024
- Update demographics and get patients to fill out consents and authorization for treatment
- Discharge patients
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Verify prescriptions have been sent to pharmacy
- Create work and school excuses
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Facilitated insurance verification and eligibility checks, ensuring accurate patient billing processes.
- Streamlined patient check-in procedures, enhancing overall clinic efficiency and reducing wait times.
- Collaborated with clinical teams to resolve patient inquiries, fostering a positive patient experience.
- Developed and implemented process improvements for managing patient records, increasing accuracy of data entry.
- Trained new staff on operational protocols, contributing to improved team performance and service delivery.
Front Desk Clerk
Avery Partners
09.2021 - 02.2022
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management software.
- Trained new staff on front desk procedures and customer interaction best practices.
- Monitored inventory of office supplies, ordering as necessary to maintain adequate stock levels.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Registration Supervisor
Warm Springs Medical Center
01.2018 - 12.2020
- Supervised registration staff to ensure accurate patient data entry and compliance with health regulations.
- Collaborated with healthcare providers to streamline communication regarding patient information and scheduling needs.
- Analyzed registration metrics to identify trends and develop strategies for operational efficiency improvements.
- Led daily briefings to ensure team alignment on goals, policies, and performance standards in the registration department.
- Managed conflict resolution among staff and patients, promoting a positive atmosphere during high-pressure situations.
- Collaborated with clinical departments to ensure accurate patient information and seamless coordination of care.
- Led team of registration staff, providing ongoing training and professional development opportunities.
- Implemented process improvements that enhanced patient flow and reduced wait times at registration.
- Developed training programs for new employees, fostering a team-oriented environment focused on excellence in service.
Patient Access Representative Lead
Piedmont Fayette Hospital
01.2013 - 12.2018
- Managed patient registration processes to ensure accurate data collection and compliance with hospital protocols.
- Facilitated insurance verification and authorization, enhancing patient access to services.
- Coordinated communication between patients and healthcare providers, improving appointment scheduling efficiency.
- Trained new staff on electronic health record systems and patient management procedures to ensure seamless operations.
- Streamlined check-in procedures, reducing wait times for patients during peak hours.
- Monitored patient flow in admissions area, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Registrar
Spalding Regional Medical Center
01.2010 - 12.2013
- Oversaw patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Streamlined data entry procedures, enhancing efficiency in patient information management.
- Trained and mentored new staff on registration protocols and system usage.
- Collaborated with healthcare teams to resolve patient inquiries and improve service delivery.
- Ensured adherence to HIPAA regulations in handling sensitive patient information during registration activities.
- Greeted every guest with personable approach and provided knowledgeable service.
Education
Diploma - Criminal Justice
Gordon College
Barnesville, GAHigh School Diploma -
Upson Lee High School
Thomaston, GA05-1995
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- EMR
Timeline
Patient Access Rep
Ear Nose and Throat Institute
06.2022 - 05.2024
Front Desk Clerk
Avery Partners
09.2021 - 02.2022
Registration Supervisor
Warm Springs Medical Center
01.2018 - 12.2020
Patient Access Representative Lead
Piedmont Fayette Hospital
01.2013 - 12.2018
Registrar
Spalding Regional Medical Center
01.2010 - 12.2013
Diploma - Criminal Justice
Gordon College
High School Diploma -
Upson Lee High School