Diane Kochiss
Thomaston
Summary
Dynamic customer service professional with extensive experience at Home Depot, excelling in high-volume sales and custom order management. Proven track record in fostering contractor relationships and achieving top metrics. Skilled in QuickBooks Pro and dedicated to delivering exceptional service with a strong work ethic and adaptability.
Overview
27
27
years of professional experience
5
5
Certifications
Work History
Service Desk
Home Depot
Waterbury
04.2017 - 02.2021
- Responsible for the Service Desk
- Responsible for custom/special orders
- In charge of Deliveries
- In charge of Returns
- Customer Service phone calls - A LOT!!!
- Filtering customer issues to the appropriate channels for proper timely resolution
Supervisor - Receiving
Home Depot
Waterbury
03.2016 - 04.2017
- Fork lift certification
- Pacer certification
- Haz-Mat certification
- Shipping and Receiving
- Inventory
- Vendor credit (all shipping itemized paperwork)
- All returns for stores to be packed and shipped weekly
- Weekly compactor and gaylord
- Processed all customer and vendor returns from start to finish including shrink wrap and boxing
Service Desk & Maternity leave
Home Depot
Waterbury
10.2011 - 03.2016
- Responsible for the Service Desk
- Responsible for custom/special orders
- In charge of Deliveries
- In charge of Returns
- Customer Service phone calls - A LOT!!!
- Filtering customer issues to the appropriate channels for proper timely resolution
Department Supervisor - Customer Service
Home Depot
Waterbury
04.2011 - 10.2011
- Responsible for/in charge of the Service Desk and all Expeditors.
- Manage all aspects of each department Expeditor.
Service Desk
Home Depot
Waterbury
06.2007 - 04.2011
- Responsible for the Service Desk
- Responsible for custom/special orders
- In charge of Deliveries
- In charge of Returns
- Customer Service phone calls - A LOT!!!
- Filtering customer issues to the appropriate channels for proper timely resolution
Pro-Desk Sales Representative
Home Depot
Waterbury
06.2007 - 04.2011
- Deck design
- Custom orders
- Assisting in internet orders
- Phone sales - specializing in everything dealing with contractors.
- Large volume and high dollar sales
- #1 in store & #2 in the district for promoting commercial credit card sign-ups.
- #1 in store & #2 in the district for promoting contractor/Pro Customer reward programs.
- Assisting customers with HD App
- Building contractor customer relations
- Responsible for metrics on assigned contractor accounts
Auditor - Customer Service and Operational Department
Home Depot
Waterbury
02.2005 - 06.2007
- Handled all money and special orders.
- Captured shrink for store.
- Re-Cooped money for the store.
- Obtained vendor credit.
- Looking for internal theft.
Millwork Expeditor
Home Depot
Waterbury
10.2004 - 02.2005
- Handled all special orders and installations.
- Handled everything to do with Millwork including and not limited to (Doors, Windows, Molding/Trim)
- Proficient in measures and inputting measures to fulfill customer orders.
- Liaison between vendors and installers.
Kitchen Expeditor
Home Depot
Waterbury
03.2004 - 10.2004
- Handled all special orders and installations.
- Handled everything to do with kitchens including and not limited to (Cabinets, Counters, Solid Surfaces, Fixtures, etc…)
- Proficient in measures and inputting measures to fulfill customer orders.
- Liaison between vendors and installers.
Flooring Expeditor
Home Depot
Waterbury
02.2002 - 03.2004
- Handled all special orders and installations.
- Handled everything to do with flooring including and not limited to (Hardsurface, Carpet, Vinyl, etc…)
- Proficient in measures and inputting measures to fulfill customer orders.
- Liaison between vendors and installers.
Vendor To Client Order Specialist
Home Depot
Waterbury
01.2000 - 02.2002
- Obtain order confirmation, status, ETA, etc with vendors for custom large scale orders throughout the entire store.
- Millwork training in Rocky Hill, for Cleary Millwork.
- Responsible for re-orders and all processing
- Responsible for all customer service regarding these high dollar custom orders.
- Following and tracking all high dollar custom orders, from post sale to customer acceptance of delivery to ensure 100% order accuracy, on-time delivery and customer satisfaction.
Customer Service Representative
Home Depot
Waterbury
03.1998 - 01.2000
- Responsible for the Service Desk
- Responsible for custom/special orders
- In charge of Deliveries
- In charge of Returns
- Customer Service phone calls - A LOT!!!
- Filtering customer issues to the appropriate channels for proper timely resolution
Assistant Head Cashier
Home Depot
Waterbury
12.1996 - 03.1998
- Got store ready to open to the public
- Same duties as Danbury Store
- The Waterbury store then immediately rose to one of the highest volume stores and eventually the highest volume store in CT.
Assistant Head Cashier
Home Depot
Danbury
02.1996 - 12.1996
- In charge of all on duty cashiers
- Observe and audit all cashiers
- In charge of all cashier training
- Kept a clean, safe, accident free and productive work environment for all.
- In charge of schedule when associates were sick or on vacation etc.
Cashier
Home Depot
Danbury
09.1995 - 02.1996
- Maintain customer service by providing fast and accurate service.
- New Hire training
- 100% checkout accuracy, resulting in a promotion.
Server
Talk Of The Town
Wolcott
08.1994 - 09.1995
- Banquet and Special Occasions/Events
- Fine dining with emphasis on proper etiquette for elite clientele
- Food prep
Server
Carringtons
Waterbury
11.1993 - 08.1994
- Hostess
- Cashier
- Food prep
Education
High School Diploma -
Crosby Highscholo
Waterbury, CT06-1994
Skills
- QuickBooks Pro and Microsoft Office
- Customer service and relations
- Dependability and loyalty
- Strong work ethic
- Adaptability and teamwork
- Willingness to learn
- Accountability
Certification
QuickBooks Pro Introduction
Timeline
Service Desk
Home Depot
04.2017 - 02.2021
Supervisor - Receiving
Home Depot
03.2016 - 04.2017
Service Desk & Maternity leave
Home Depot
10.2011 - 03.2016
Department Supervisor - Customer Service
Home Depot
04.2011 - 10.2011
Service Desk
Home Depot
06.2007 - 04.2011
Pro-Desk Sales Representative
Home Depot
06.2007 - 04.2011
Auditor - Customer Service and Operational Department
Home Depot
02.2005 - 06.2007
Millwork Expeditor
Home Depot
10.2004 - 02.2005
Kitchen Expeditor
Home Depot
03.2004 - 10.2004
Flooring Expeditor
Home Depot
02.2002 - 03.2004
Vendor To Client Order Specialist
Home Depot
01.2000 - 02.2002
Customer Service Representative
Home Depot
03.1998 - 01.2000
Assistant Head Cashier
Home Depot
12.1996 - 03.1998
Assistant Head Cashier
Home Depot
02.1996 - 12.1996
Cashier
Home Depot
09.1995 - 02.1996
Server
Talk Of The Town
08.1994 - 09.1995
Server
Carringtons
11.1993 - 08.1994
High School Diploma -
Crosby Highscholo