Chris Young
MURFREESBORO,Tennessee
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Desk Attendant position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Service Desk
MTSU James E Walker Library
02.2022 - 05.2023
- Administered Study Room Check In/Out process
- Answered general questions regarding services and campus directions
- Created user accounts and assigned permissions for community member patrons
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
- Resolved common user concerns by utilizing preset issue resolution scripts.
Education
Master of Fine Arts - Recording Arts And Technology
Middle Tennessee State University
Murfreesboro, TN05.2024
Bachelor of Science - Telecommunications
Ohio University
Athens, OH06.1997
Skills
- Guest Check-In
- Friendly and Patient
- Guest Complaint Resolution
- Microsoft Windows and Office
- Creative Issue Resolution
- Collaborative Team Player
Timeline
Service Desk
MTSU James E Walker Library
02.2022 - 05.2023
Master of Fine Arts - Recording Arts And Technology
Middle Tennessee State University
Bachelor of Science - Telecommunications
Ohio University
Similar Profiles
Michael WheatonMichael Wheaton
Manager, Library Technology at Middle Tennessee State University, Walker LibraryManager, Library Technology at Middle Tennessee State University, Walker Library
Brandi CarterBrandi Carter
Chick Fil a at James WalkerChick Fil a at James Walker
Luke TaraiLuke Tarai
Business Development Manager at James WalkerBusiness Development Manager at James Walker