Tonie Sheard
Antioch,TN
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Front Desk Guest Service Agent
Jani King Commercial Cleaning
09.2021 - 12.2022
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Education
High School Diploma -
Oakhaven High School
Memphis, TNSkills
- Safety and Security Procedures
- Automated Telephone Systems
- Room Assignments
- Customer Accounts Management
- Guest Satisfaction
- Hospitality Service
- Guest Check-In
- Guest Services
- Verifying Reservations
Timeline
Front Desk Guest Service Agent
Jani King Commercial Cleaning
09.2021 - 12.2022
High School Diploma -
Oakhaven High School
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