Sheila Snyder
Riverton,WY
Summary
Hardworking [Job Title] with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
10
10
years of professional experience
Work History
Front Desk Guest Service Agent
Comfort Inn & Suites
Riverton, WY
03.2018 - Current
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Resident Advisor/Unarmed Security Officer
Windriver Jobcops
Riverton/ Lander, WY
10.2015 - 02.2017
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Answered telephones and routed calls or delivered messages.
- Communicated with staff to resolve problems with individual students.
- Conducted regular rounds to keep residents and areas safe and secure.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
Resident Advisor
Fremont County Group Homes
Riverton/Lander, WY
06.2014 - 02.2016
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Interfaced with residents to address and resolve complaints or grievances.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Assigned rooms to students.
- Accompanied and supervised students during meals.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Communicated with staff to resolve problems with individual students.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Conducted regular rounds to keep residents and areas safe and secure.
Education
GED -
Cwc
Riverton, WY01-1993
Skills
- Information Protection
- Safety and security procedures
- Room assignments
- Transportation information
- Report Generation
- Credit and cash payments
Timeline
Front Desk Guest Service Agent
Comfort Inn & Suites
03.2018 - Current
Resident Advisor/Unarmed Security Officer
Windriver Jobcops
10.2015 - 02.2017
Resident Advisor
Fremont County Group Homes
06.2014 - 02.2016
GED -
Cwc
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