Frida Diaz
Silverthorne,CO
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Agent
Grand Lodge on Peak 7
Breckenridge , CO
2024.03 - Current
- Assisted in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms.
- Responded to customer inquiries and complaints in a professional manner.
Front Desk Agent
Ski Country Resorts
Breckenridge , CO
2023.02 - 2023.12
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
Restaurant Hostess
Arapahoe Cafe & Pub
Dillon , CO
2021.10 - 2023.01
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Education
High School Diploma -
Summit High School
Frisco, CO2023-03
Skills
- Guest Relations
- Front Office Support
- Cash Handling
- Guest Services
- Information Protection
- Safety and security procedures
Affiliations
- I pursue a modeling career on the side, having graduated from Southwest Talent and Model Agency. During my time off, I enjoy participating in photography shoots to further explore my creative interests.
Accomplishments
- Graduated from Southwest Talent and Model Agency in 2022
Certification
- Alcohol Certification
- CPR Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Guest Service Agent
Grand Lodge on Peak 7
2024.03 - Current
Front Desk Agent
Ski Country Resorts
2023.02 - 2023.12
Restaurant Hostess
Arapahoe Cafe & Pub
2021.10 - 2023.01
- Alcohol Certification
- CPR Certification
High School Diploma -
Summit High School
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