Summary
Work History
Education
Skills
Timeline
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Deara Marino

Vancouver,WA

Summary

Dynamic Front Desk Guest Service Agent with proven expertise at Westin Hotel in enhancing guest satisfaction and loyalty through exceptional service and effective complaint handling. Skilled in reservation management and team building, I consistently resolved guest issues, leading to positive feedback and repeat business. Passionate about delivering memorable hospitality experiences.

Work History

Front Desk Guest Service Agent

Westin Hotel
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
  • Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
  • Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.

Front Desk Agent

Garden Villa Hotel
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Night Stocker

Ross Dress for Less
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
  • Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
  • Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.

Education

Simon Sanchez High School
Guam
2018

Skills

  • Reservation management
  • Complaint handling
  • Guest relations
  • Patience and tolerance
  • Problem-solving skills
  • Customer service
  • Microsoft office
  • Hospitality services
  • Guest services
  • Reservations
  • Housekeeping
  • Guest accommodations
  • Training and mentoring
  • Time management
  • Administrative skills
  • Team building

Timeline

Front Desk Guest Service Agent

Westin Hotel

Front Desk Agent

Garden Villa Hotel

Night Stocker

Ross Dress for Less

Simon Sanchez High School

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Deara Marino