Sabrina Landis
West Palm Beach
Summary
Dependable and organized professional with extensive experience in customer service and administrative support. Demonstrates strong communication skills while effectively managing inquiries and training new staff in fast-paced environments. Maintains a positive attitude, ensuring exceptional guest experiences and fostering loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Agent
The Ben Autograph Collection
West Palm Beach
11.2025 - Current
- Welcomed guests with a friendly demeanor and provided check-in assistance.
- Addressed customer inquiries and resolved complaints, enhancing guest satisfaction.
- Facilitated customer enrollment in rewards program, fostering loyalty and encouraging repeat stays.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture, and other entertainment.
- Trained new staff on front desk procedures and customer service best practices.
- Monitored reservations to track incoming parties and special events.
- Handled high volume of phone calls and routed to proper guest or internal department.
Administrative Staff
Academy of Dance, Music & Theatre
08.2023 - Current
- Coordinated communication among instructors, students, and parents, ensuring clarity and engagement.
- Handled inquiries from prospective students via phone and email, providing timely information and support.
- Assisted with student registration and maintained accurate records.
- Organized equipment and supplies for dance, music, and theatre classes.
- Maintained lobby cleanliness to create a welcoming environment.
Sales Associate
Urban Outfitters, Inc.
West Palm Beach
07.2024 - 08.2025
- Assisted customers with product selections and provided tailored recommendations.
- Handled cash register transactions accurately and efficiently during busy periods.
- Maintained store displays to ensure a visually appealing shopping experience.
- Guided customers in locating specific products, addressing inquiries, and offering personalized product advice.
- Engaged customers with friendly interactions, fostering a positive and inviting shopping atmosphere.
Seasonal sale associate
Pacsun Outlets
11.2023 - 01.2024
- Maintained store cleanliness and visual merchandising standards throughout the location.
- Assisted customers with product selection and provided exceptional service.
- Accurately selected and packed orders for timely shipment, contributing to overall customer satisfaction.
Education
High School -
Forest Hill Community High School
West Palm Beach, FL05-2023
Skills
- Guest check-in
- Hospitality services
- Loyalty program promotion
- Attention to detail
- Time management
- Observant
- Professional appearance
- Strong with math
- Problem solving
- Adaptable
- Team focused
- Leadership
- Training and mentoring
- Oral and written communications
- Listening skills
- Respectful
- Patient
- Coordinated
- Fast learner
- Responsible
- Dancer
- Oral and written communications
Certification
- CPR, 01/01/21 - 12/31/23
- SafeStaff Food Handler, 01/01/19 - 12/31/22
- ServSafe Food Handlers, 01/01/20 - 12/31/23
- TIPS Alcohol Certification, 04/25/26
Volunteer Experience
- Peggy Adams animal foster
- Local beach and park cleanups
- Turtle rescues
Activities
- Former competitive dance team member at Academy of Dance, Music & Theatre
Timeline
Front Desk Guest Service Agent
The Ben Autograph Collection
11.2025 - Current
Sales Associate
Urban Outfitters, Inc.
07.2024 - 08.2025
Seasonal sale associate
Pacsun Outlets
11.2023 - 01.2024
Administrative Staff
Academy of Dance, Music & Theatre
08.2023 - Current
High School -
Forest Hill Community High School