Taneca Loudermill
Big Spring,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Dedicated to supporting the emotional, social, and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Experienced Mental Health Worker bringing six years of experience in a mental hospital settings. Develop and lead effective therapeutic, prevention and educational initiatives to combat mental illness and self-harm issues. Skilled in maintaining documentation, managing cases and coordinating crisis interventions.
Overview
20
20
years of professional experience
Work History
Front Desk Guest Service Agent
La Quinta
Big Spring, TX
06.2019 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Assisted at front desk when and handled purchases at gift shop.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Mental Health Worker
Laurel Ridge Treatment Center
San Antonio, TX
09.2018 - 03.2019
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Documented client progress in confidential files.
- Offered and documented treatment consent forms in patient health records.
- Encouraged patients to discuss experiences in group and individual settings.
- Observed and monitored client behavior and responses to treatment.
- Ran individual therapy and family therapy sessions for children ages 5 to 17
Lead Teacher
Greater Opportunities Of Permian Basin Inc.
Big Spring , Tx.
09.2006 - 07.2017
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted sensory development by providing access to different textures.
- Allowed for ample outdoor discovery time in schedule each day.
- Assisted and supervised [Number] children through entire school day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Addressed behavioral and learning issues with parents and daycare management.
Mental Health Worker
Big Spring State Hospital
Big Spring, TX
05.1995 - 05.2001
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Documented client progress in confidential files.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Observed and monitored client behavior and responses to treatment.
- Applied array of different methodologies to assist patients with therapy.
- Encouraged patients to discuss experiences in group and individual settings.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
Education
Bachelor of Arts - Applied Behavior of Science
University of Arizona Global Campus
San Diego, CA04.2022
Associate of Science - General Studies
Howard College
Big Spring, TX05.2013
Skills
- Problem Solving
- Account Balancing
- Facilities Management Software
- Customer Service
- Check In and Check Out Procedures
Timeline
Front Desk Guest Service Agent
La Quinta
06.2019 - Current
Mental Health Worker
Laurel Ridge Treatment Center
09.2018 - 03.2019
Lead Teacher
Greater Opportunities Of Permian Basin Inc.
09.2006 - 07.2017
Mental Health Worker
Big Spring State Hospital
05.1995 - 05.2001
Bachelor of Arts - Applied Behavior of Science
University of Arizona Global Campus
Associate of Science - General Studies
Howard College