Marcia Harris-Carter
Atlanta,GA
Summary
Gracious Front Desk Agent with undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks. Adept at scheduling and administrative work. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Front Desk Guest Service Agent
SPRINGHILL MARRIOTT SUITES
Roswell, GA
03.2021 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
OBJECTIVECAREER, INDEPENDENT INSURANCE AGENTINDEPENDENT INSURANCE AGENTINDEPENDENT INSURANCE AGENTINDEPENDENT INSURANCE AGENT, Cigna, TELESALES AGENTTELESALES AGENTTELESALES AGENTTELESALES AGENT
Memphis, TN
10.2012 - Current
Connexion Point, LICENSED MEDICARE SALES AGENTLICENSED MEDICARE SALES AGENTLICENSED MEDICARE SALES AGENTLICENSED MEDICARE SALES AGENT
Memphis, TN
08.2015 - 03.2020
Sales Agent
Wellcare, EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
Memphis, TN
01.2012 - 12.2014
- Assist clients with purchase of healthcare plans
- Provide knowledge of healthcare plans based on client need
- Upsale products beneficial to client need
- Provided Inbound and Outbound calls to assist with the purchase of healthcare plans
- Sales Agent
- Provided Excellent Customer Service
- Provided open enrollment application assistance
- Prospected and enrolled clients in Medicare Advantage
- Program
- Worked directly with government sponsored healthcare programs
- Met and exceeded monthly quotas
Education
SKILLSADDITIONAL SKILLSADDITIONAL SKILLSADDITIONAL SKILLS -
High School Diploma - undefined
TENNESSEE STATE UNIVERSITYTENNESSEE STATE UNIVERSITYTENNESSEE STATE UNIVERSITYTENNESSEE STATE UNIVERSITY, BOOKER T WASHINGTON HIGH SCHOOLBOOKER T WASHINGTON HIGH SCHOOLBOOKER T, HIGH SCHOOLBOOKER T WASHINGTON HIGH SCHOOL
EDUCATIONEDUCATIONEDUCATIONEDUCATION - undefined
Skills
- Automated Telephone Systems
- Guest Satisfaction
- Check in and Checkout Procedures
- Guest Amenities
- Checking Guests In and Out
Additional Information
- requestReferences available upon requestReferences available upon requestReferences available upon request
Timeline
Front Desk Guest Service Agent
SPRINGHILL MARRIOTT SUITES
03.2021 - Current
Connexion Point, LICENSED MEDICARE SALES AGENTLICENSED MEDICARE SALES AGENTLICENSED MEDICARE SALES AGENTLICENSED MEDICARE SALES AGENT
08.2015 - 03.2020
OBJECTIVECAREER, INDEPENDENT INSURANCE AGENTINDEPENDENT INSURANCE AGENTINDEPENDENT INSURANCE AGENTINDEPENDENT INSURANCE AGENT, Cigna, TELESALES AGENTTELESALES AGENTTELESALES AGENTTELESALES AGENT
10.2012 - Current
Sales Agent
Wellcare, EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
01.2012 - 12.2014
SKILLSADDITIONAL SKILLSADDITIONAL SKILLSADDITIONAL SKILLS -
High School Diploma - undefined
TENNESSEE STATE UNIVERSITYTENNESSEE STATE UNIVERSITYTENNESSEE STATE UNIVERSITYTENNESSEE STATE UNIVERSITY, BOOKER T WASHINGTON HIGH SCHOOLBOOKER T WASHINGTON HIGH SCHOOLBOOKER T, HIGH SCHOOLBOOKER T WASHINGTON HIGH SCHOOL
EDUCATIONEDUCATIONEDUCATIONEDUCATION - undefined
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