Summary
Overview
Work History
Education
Skills
Additional Information
Employee of the month, Service Desk of the month
Timeline
Generic

JHabanae Godwin

Niagara Falls,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

6
6
years of professional experience

Work History

Service Desk

The Home Depot
06.2023 - Current


  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Discussed customer concerns regarding product usage, billing or to promote improved user experience.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Dental Assistant

Aspen Dental
02.2023 - 04.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Staged tray for procedures by arranging dental instruments and equipment.

Front Desk Supervisor

DoubleTree by Hilton
04.2021 - 10.2022
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Collected room deposits, fees, and payments.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Front Desk Associate

Fairfield Inn & Suites
04.2019 - 04.2021
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered guest questions and referred to local points of interest.
  • Asked customers questions to meet special requests.
  • Maintained clean and organized front desk areas to uphold polished company image.

Retail Sales Associate

Hard Rock Cafe, Hard Rock
06.2018 - 03.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.

Retail Sales Associate

Guess Clothing Factory
10.2017 - 04.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Diploma -

Lithonia High School
Lithonia, GA
05.2016

Skills

  • Guest Complaint Resolution
  • Customer Communication and Empathy
  • Hospitality Best Practices
  • Guest Communication
  • Employee Computer Support
  • Customer Service Training
  • Friendly and Patient
  • Local Attraction Knowledge
  • Creative Issue Resolution
  • Collaborative Team Player
  • Front Desk Operations
  • Tracking and Documentation
  • Documentation
  • Organizational Skills
  • Troubleshooting Network Issues
  • Guest Check-In
  • Special Requests
  • Understanding Customer Needs
  • High-Volume Environments
  • Calm and Professional Under Pressure
  • Reading Comprehension
  • Process Transactions
  • Information Updates
  • POS Systems and Ordering Platforms
  • Maintaining Clean Work Areas
  • Inquiry Research
  • Providing Feedback
  • Company Safety Policies
  • Telephone Etiquette
  • Customer Inquiries
  • Microsoft Office
  • Greeting Visitors
  • Order and Refund Processing
  • Client Relationships
  • Professional Speaking
  • Positive Interactions
  • Microsoft PowerPoint
  • Loss Prevention Goals Monitoring
  • Membership Registrations
  • Cash Counting
  • Sales Promotion

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Employee of the month, Service Desk of the month

Provided excellent customer service with a smile through difficult times and situations and never lost focus on doing my job.

Timeline

Service Desk

The Home Depot
06.2023 - Current

Dental Assistant

Aspen Dental
02.2023 - 04.2023

Front Desk Supervisor

DoubleTree by Hilton
04.2021 - 10.2022

Front Desk Associate

Fairfield Inn & Suites
04.2019 - 04.2021

Retail Sales Associate

Hard Rock Cafe, Hard Rock
06.2018 - 03.2019

Retail Sales Associate

Guess Clothing Factory
10.2017 - 04.2018

Diploma -

Lithonia High School

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JHabanae Godwin