Jiveh Fontana

• Scheduling appointments for new and established patients.
• Prepping patients' charts and collecting their financial responsibility as well as posting charges and payments.
• Monitoring patient flow throughout day to maintain appointment times and schedules.
• Experience working with ModMed, Availity, Phreesia, & Agent Protocol.
• Verifying any changes or data updates to patient records and checking insurance information at each appointment.
• Sending out referrals and prescriptions.
• Monitoring, tracking, and conveying important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Answering patient assistance calls, assessing needs and offering qualified support via telephone.
• Facilitating communication between patients and various departments and staff.
• Translating for Spanish speaking patients.
• Observing all facility rules and regulations regarding patient data to promote confidentiality and integrity.

Responsibilities

• Providing primary customer support to internal and external customers.
• Answering customer telephone calls promptly to avoid on-hold wait times.
• Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Liaising with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Investigating and resolving customer inquiries and complaints quickly.
• Fielding customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Maintaining up-to-date knowledge of product and service changes.
• Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
• Assisted clients with product questions to facilitate online ordering process.
• Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
• Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.

Responsibilities

• Overseeing service and quality assurance
• Answering 30+ phone calls a day
• Ensuring guest satisfaction and building strong relationships with through positive attitude and attentive responses.
• Managing restaurant financials, including payroll, cost management and daily financial reports.
• Recruiting, interviewing, hiring and training new staff members.
• Mentoring and guiding employees to foster proper completion of assigned duties.

Achievements

• Obtained my Second, Third, and Fourth Lucky Star

Degree

Bachelor of Arts, Sustainable Tourism and Hospitality

Bryan School of Business and Economics

Degree

Associate of Arts, Sustainability Studies

College of Arts and Sciences