Summary
Overview
Work History
Education
Skills
LANGUAGES
INTERNSHIPS
Timeline
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Keilah White

Snellville,GA

Summary

Ambitious and educated mass communications graduate with a marketing minor looking for a media internship position. A people's personality telemarketer that promotes maintaining excellent customer service. Known for thriving in face paced work environments. Efficient worker with established records of measurable customer engagement, coordinating lead generating ideals, and notable service resulting to increase brand reviews positively.

Overview

2
2
years of professional experience

Work History

Patient representative

Northside Hospital
05.2024 - Current
  • Handles Problems Inquiries and Complaints
  • Prepare necessary paperwork, labels, orders, and forms for needed signatures upon patient arrival
  • Work closely with supervisor to report and solve operational problems
  • Process patients health information and verifies insurance through Clearance
  • Meet monthly collections amount of $3,500 in reference to department goals
  • Send patients to financial counselors and help set up payment plans for billing
  • Documented patient progress and care provided in patient charts
  • Accumulated a wide range of medical technology from co workers to deal with patient needs accordingly

Sales Lead Generator

Home Depot
10.2023 - Current
  • Enhanced team productivity by providing role play and support on sales techniques and best practices.
  • Utilized Management tools to track progress and maintain a comprehensive database of leads
  • Conducted friendly verbal communication skills to schedule service appointment
  • Exceeded weekly sell quota the first week with a double digit amount ; 14 leads.
  • Developed and maintained lasting customer relationships through strong communication skills.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

Host

Camaels Cuisine
09.2023 - 11.2023
  • Receive and record reservations via techapp
  • Check patients meals to ensure patients meals were prepared according to customer liking
  • Greeted guests warmly and promptly upon arrival, creating a positive first impression of the establishment
  • Explained the menu, answered questions and made recommendations to guests to start off a pleasant dining
  • Processed payments accurately and efficiently to ensure a smooth checkout process for guests
  • Addressed customer complaints and inquiries in a polite and professional manner to ensure customer satisfaction
  • Assisted in setting up private events and catering orders to ensure a successful event

Education

Bachelor of Science - Digital Technology And Communications

University of West Georgia
07.2023

Skills

  • Marketing
  • Sales
  • Customer Relationship Management
  • Communication Skills
  • Friendliness
  • Telephone Skills
  • Data Entry Skills
  • Calendar Management
  • Mass Communication
  • Strategies of Marketing
  • Brainstorming
  • Radio
  • Time Management
  • Telemarketing
  • Customer Service
  • Adobe Photoshop
  • Document Management Systems
  • Interpersonal Communications
  • Ability to Multitask
  • Coordination Skills
  • Ethics
  • Success Driven Person

LANGUAGES

English

INTERNSHIPS

  • BigBankAtl Intern at Big Facts Podcast, Atlanta
  • October 2023 — February 2024
  • Stayed in contact with Banks Executive Assistant Courtney to set up for events. Ex. The Shh Show
  • Coordinated ideas for Link’N Us political campaign at the City Hall
  • Analyzed customer feedback and identified areas for improvement
  • Developed a website for a client, boosting online presence and increasing customer engagement
  • Assisted with liquor merchandisers, food business vendors, for setting up the environment to correspond with the events theme.
  • Catered to celebrities who supported Bank with any needs.
  • Governed in setting up the podcast Perpecktives

Timeline

Patient representative

Northside Hospital
05.2024 - Current

Sales Lead Generator

Home Depot
10.2023 - Current

Host

Camaels Cuisine
09.2023 - 11.2023

Bachelor of Science - Digital Technology And Communications

University of West Georgia

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Keilah White