VICTORIA GARZA
Laredo,TX
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Reliable and dedicated team player with hardworking and resourceful approach. Eager to work with top clients; bringing in deep understanding of emergency room needs, market conditions and customer preferences. Ready to apply skills and six years of experience to a new position with long-term potential. Organized and reliable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Representative
Clear Choice Emergency Room
Laredo, Texas
06.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Managed over 100 calls per day
NICU Secretary
Laredo Medical Center
Laredo, tx
01.2020 - 06.2020
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and assisted parents to during visiting hours
Admitting Clerk
Doctors Hospital
Laredo laredo, tx
11.2017 - 01.2019
- Took and recorded patients' temperature, pulse and blood pressure
- Worked with nurses and other clinic staff to process patients and direct them to appropriate departments
- Checked patient information and insurance coverage
- Coordinated patient paperwork and charts
- Determined charges and collected co-pays
- Created annual goals, objectives and budget and made recommendations to reduce costs
- Prepared for HIPAA reviews
Ambassador
Arena Gun Club
Laredo, Texas
04.2015 - 03.2017
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Attended over three events per week in official capacity, building professional relationships and achieving political goals.
- Established long lasting relationships with top clients
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Grew revenue by planning and executing fundraising events.
- Managed multiple calls per day
Education
Certification - Phlebotomy
Healthcare Institute of Laredo
Laredo Texas05.2015
High School Diploma - undefined
United South High School
2014
Skills
- Verbal and Written Communication
- Team Collaboration
- Problem Solving
- Marketing Strategies
- Client Relationship Management
- Customer Presentations
- Brand Promotion
- Event Logistics
- Time Management
- Public and Media Relations
- Customer Complaint Resolution
Certification
Licensed in phlebotomy
CPR certified through American Heart Association
Timeline
Patient Representative
Clear Choice Emergency Room
06.2020 - Current
NICU Secretary
Laredo Medical Center
01.2020 - 06.2020
Admitting Clerk
Doctors Hospital
11.2017 - 01.2019
Ambassador
Arena Gun Club
04.2015 - 03.2017
Certification - Phlebotomy
Healthcare Institute of Laredo
High School Diploma - undefined
United South High School