Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kittie Palmer

Jacksonville

Summary

Dynamic Patient Representative at Jacksonville University with proven expertise in patient care coordination and HIPAA compliance. Recognized for exceptional customer service and efficient multi-tasking, I excel in managing appointment scheduling and payment processing, ensuring seamless operations and high patient satisfaction. Strong analytical problem-solving abilities drive my success in fast-paced environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Patient Representative

Jacksonville University
Jacksonville
05.2022 - Current
  • Facilitated efficient front desk operations through effective management of appointment bookings, paperwork processing, and creation of new patient files.
  • Delivering direct patient care on a day-to-day basis.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Oversaw patient check-in process, guaranteeing precise data entry of personal and insurance details.
  • Scheduled follow-up appointments for patients based on physician recommendations.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Maintained records of patient interactions, documenting all inquiries and resolutions.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
  • Coordinated with clinical staff to ensure timely care for patients.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Adhered to HIPAA regulations regarding the privacy of personal health information.
  • Greeted visitors and answered phones in a professional manner.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
  • Supervised patient flow by checking in patients immediately upon arrival.
  • Collected patient payments, reconciled accounts receivable, and prepared financial reports.

Caterer, Cashier, Delivery Driver

Riverfront Cafe and Express Catering
Jacksonville
11.2018 - 05.2021
  • Coordinated event logistics with establishment managers by securing venue and staffing personnel.
  • Conducted inspections with clients to finalize banquet configurations.
  • Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per guidelines.
  • Served guest tables by transporting meals from the kitchen.
  • Ensured compliance with food safety standards by verifying appropriate temperature settings.
  • Reviewed customer tickets ensuring orders were fulfilled accurately.
  • Delivered plated and buffet-style dinners for various events.
  • Crafted variety of mixed drinks and served wine, beer, nonalcoholic beverages to approximately 200 patrons each shift.
  • Managed cash register and POS system efficiently during transactions.
  • Collected customer orders efficiently and processed payments promptly.

Commercial Insurance Underwriter/Broker

Gresham and Associates
Jacksonville
05.2002 - 04.2013
  • Reviewed and classified applications for new and renewal coverage.
  • Negotiated coverage and policy pricing with agents and company.
  • Reviewed loss control reports to determine acceptable risk levels.
  • Enhanced operational efficiency through tailored risk solutions.
  • Prepared and processed financial documents, ensuring accuracy in invoices and endorsements.
  • Achieved monthly production goals by developing strong relationships with a large population of agents.
  • Managed $1.3 million book of business, ensuring quality customer support.
  • Developed comprehensive spreadsheet to track new and renewal accounts.
  • Consulted with Technical Assistant to create a client risk checklist.
  • Delivered exceptional service and attention in person and over the phone.

Education

Certificate in High School Diploma -

Florida State College At Jacksonville
Jacksonville, FL
05.1996

Skills

  • Professional and efficient at multi-tasking
  • Dependable and reliable
  • Excellent leadership and team building qualities
  • Strong analytical problem-solving abilities
  • Organizing and prioritizing
  • Customer Service and satisfaction
  • Time management skills
  • Team management and training
  • Exceptional written and verbal communication skills
  • Account Management and documentation expertise
  • Dental office experience
  • HIPAA
  • Medical records
  • Dental receptionist
  • Underwriter/Broker Commercial Insurance
  • Medical Billing
  • Medical Scheduling
  • Medical/Insurance Office Experience
  • Analysis skills
  • Account management
  • Team management
  • Accounting
  • Accounts receivable
  • Front desk
  • Customer service
  • Risk management
  • Property management
  • Cash handling
  • Leadership
  • Professional and efficient at multi-tasking
  • Medical terminology
  • HIPAA compliance
  • Insurance verification
  • Patient record management
  • Appointment scheduling
  • Payment processing
  • Data entry
  • Conflict resolution
  • Team collaboration
  • Attention to detail
  • Organizational skills
  • Problem solving
  • Resolving problems
  • Patient care coordination
  • Effective communication
  • Detail-oriented
  • Multi-line telephone systems
  • Teamwork and collaboration
  • Adaptability
  • Friendly and outgoing
  • Patient data privacy
  • Insurance background
  • Insurance documentation
  • Proficient in various software

Certification

  • Food Handler Certification, 08/22, 08/24
  • CPR/BLS Certification, 08/22, 08/24
  • Hand Hygiene For Healthcare, 7/24
  • Communication Styles and Skills, 10/23
  • Customers Service Overview, 10/23

Timeline

Patient Representative

Jacksonville University
05.2022 - Current

Caterer, Cashier, Delivery Driver

Riverfront Cafe and Express Catering
11.2018 - 05.2021

Commercial Insurance Underwriter/Broker

Gresham and Associates
05.2002 - 04.2013

Certificate in High School Diploma -

Florida State College At Jacksonville

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Kittie Palmer